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In Financial Services Creatio, customer journey edition there are all the necessary tools for planning and monitoring the work of your contact center agents: queue setup tools, ready-made analytical reports and indices.
Control and manage inbound and outbound communications easily with Financial Services Creatio, customer journey edition. Create different types of queues: dynamic, which are based on filters or static, which highlight certain contacts requiring attention, as well as blind queues, in which an operator can only see the next contact. Use queue configuration tools to plan case resolution, set queue parameters, define priorities and assign agents.