IM Solutions

IM Solutions (IMS) is a woman-owned communication and technology integration firm focused on enabling measurable business success. We take a 360-degree view of the communication between your Vendors, Customers, and Employees, ensuring each step of their journey through the operational processes is intuitive, productive, and positively impactful.

Our unique advantage lies in working side-by-side with your team to achieve exactly what you need, while keeping your total cost of ownership low and delivery timelines fast. We apply platforms like Creatio CRM/BPM to enhance workflow automation and elevate communication among Vendors, Customers, and Employees.

For more than 20 years, organizations across Federal, commercial and municipal agencies have relied on IMS to design, deploy, and support scalable technology ecosystems that enhance customer engagement, streamline operations, and unify organizational communication.

Key Differentiators

Holistic Communication + CRM/BPM Expertise

IMS is uniquely positioned at the intersection of communication technology and business process management, enabling clients to unify their Audiovisual/IT systems, UC/CCaaS platforms, and operational workflows with the power of Creatio.

Engineering-Driven Integration Approach

With licensed engineering, IT integration, and communications design expertise, IMS delivers solutions that are scalable, supportable, and aligned with real-world operational requirements.

Government-Ready Partner

IMS is an experienced contractor supporting federal, municipal and public-sector agencies with many of their communication needs. We are proud to be a trusted partner for public-sector digital transformation.

Service & Support Model

IMS offers managed support and lifecycle services to continuously evolve Creatio as your organization grows. Our team ensures your workflows, integrations, and automations stay aligned with changing business needs.