INOVO: AI-Powered Customer Experience Solutions for Africa
INOVO is transforming customer experience (CX) across Africa with its AI-powered, outcome-driven solutions. It offers a single, integrated subscription that aligns strategy, design, and technology to reduce churn, boost revenue, and exceed customer expectations. Through partnerships with leaders like Creatio, Enghouse, NICE, and Verint, INOVO delivers best-in-class platforms—customer journey mapping, AI insights, workflow automation, and omnichannel engagement—tailored for African markets. With deep regional expertise, the team adapts solutions to local behaviors, infrastructure, and regulations across industries including retail, banking, healthcare, and the public sector. INOVO simplifies complexity into smart, scalable CX platforms tied to measurable business outcomes.
