Qeema

Your trusted Creatio implementation partner in the Middle East — delivering AI-powered CRM, enterprise integration, and no-code automation at scale.

Qeema is a leading system integrator and software house headquartered in Riyadh, Saudi Arabia, with delivery operations across the Middle East and North Africa. The company helps organizations accelerate digital transformation by combining deep domain expertise with advanced technologies including AI, enterprise integration, data platforms, DevOps, and no-code/low-code automation.

With more than 300 professionals across Saudi Arabia, UAE, and Egypt, Qeema delivers end-to-end enterprise solutions spanning CRM platforms, digital experience, workflow automation, data management, and managed operations. The company serves major organizations across telecommunications, utilities, government, healthcare, banking, and enterprise sectors, and has delivered strategic transformation programs for some of the region’s largest organizations including STC Group and national utility providers.

Qeema combines strong system integration capabilities with platform engineering expertise across real-time data platforms, enterprise application ecosystems, and AI-driven automation. This enables organizations to modernize customer engagement, optimize operational processes, and unlock data-driven decision making.

As a Creatio partner, Qeema helps organizations implement Creatio’s AI-native no-code CRM and workflow automation platform to transform customer journeys, orchestrate enterprise processes, and accelerate time-to-value through scalable digital solutions.

SERVICES & SPECIALIZATIONS

- CRM & Customer Experience

• CRM platform implementation and customization
• Customer journey orchestration and optimization
• Omnichannel engagement platforms
• CRM data migration and customer data integration
• Customer 360 analytics dashboards and insights

- Integration & Enterprise Orchestration

• Enterprise application integration and service orchestration
• API management and microservices enablement
• CRM integration with ERP, OSS/BSS, and enterprise platforms
• Event-driven architectures and real-time integration
• Enterprise workflow orchestration across multiple systems

- Workflow Automation & Business Process Management

• No-code workflow automation using Creatio
• Enterprise BPM and process orchestration
• Service management and ITSM automation
• Order management and operational process automation
• AI-driven process mining and optimization

- Digital Transformation & Platform Engineering

• Digital strategy and transformation roadmaps
• Agile product delivery and squad-as-a-service models
• DevOps and CI/CD platform engineering
• Cloud modernization and platform operations
• AI use case design and enterprise AI enablement

- Data Platforms & Analytics

• Enterprise data platform implementation and operations
• DataOps frameworks and real-time data pipelines
• Executive KPI dashboards and enterprise analytics
• Data governance and master data management
• Machine learning and advanced analytics solutions

- Managed Services & Smart Operations

• 24/7 platform monitoring and managed services
• Application support and lifecycle management
• IT operations automation
• Asset and service management
• Disaster recovery and business continuity

INDUSTRIES

• Telecommunications
• Energy & Utilities
• Government & Public Sector
• Banking & Financial Services
• Healthcare
• Enterprise & B2B Services

KEY FACTS

• 300+ Professionals
• Operations in Saudi Arabia, UAE, Egypt, and Oman
• Projects delivered across 7+ countries in the Middle East
• 10+ Years of Enterprise Transformation Experience
• 2× TM Forum Catalyst Award Winner (2024 & 2025)
• 160+ Enterprise Automation Processes Delivered
• 30+ AI and Machine Learning Use Cases in Production
• 200 Billion+ Events Processed Daily on Enterprise Data Platforms
• 17+ Petabyte Enterprise Data Lake Managed

WHY PARTNER WITH QEEMA

• Regional Expertise

Deep understanding of Middle East enterprise environments, regulatory frameworks, and large-scale transformation programs across telecom, utilities, government, and financial sectors.

• Enterprise Integration Authority

Proven experience integrating CRM platforms with complex enterprise ecosystems including OSS/BSS stacks, real-time data platforms, and enterprise service architectures.

• End-to-End Transformation Delivery

From strategy and architecture design to implementation, managed services, and continuous improvement.

• Award-Winning Innovation

Recipient of TM Forum Catalyst Awards in 2024 and 2025 for innovative AI and automation solutions delivering measurable business outcomes.

• AI & No-Code Acceleration

Strong alignment with Creatio’s AI-native no-code platform philosophy, enabling organizations to rapidly automate workflows and continuously evolve digital capabilities.

SUCCESS STORIES

Enterprise AI & Data Platform — Major Telecom Operator, Saudi Arabia

Designed and operates one of the region’s largest enterprise data and AI platforms including a 70-broker Confluent Kafka cluster, a 17-petabyte Cloudera data lake across approximately 100 nodes, and more than 30 machine learning use cases in production processing over 200 billion events daily.

Executive Analytics Platform — Telecom Operator, Egypt

Delivered Qeema’s Vega analytics solution to automate executive decision-making across procurement and operations with more than 30 real-time KPI dashboards accessible through web and mobile interfaces.

TM Forum Catalyst Innovation — AI-Powered Customer Experience

Delivered award-winning multi-vendor Catalyst projects combining Generative AI, automation, and real-time data platforms to enable proactive customer care and new monetization models for 5G services.

DevOps Transformation — Major Telecom Operator, Saudi Arabia

Assessed more than 140 applications and onboarded over 140 microservices and applications into a CI/CD delivery platform achieving elite DevOps performance metrics including 10× faster deployment frequency and 100× faster lead time compared with low-performing benchmarks.

AWARDS & RECOGNITION

2025 — TM Forum Outstanding Catalyst Award

Use of TM Forum Assets — GenAI-powered proactive customer care for 5G monetization

2024 — TM Forum Outstanding Catalyst Award

Application of AI & Automation — Real-time intelligent customer experience transformation