Full cycle AI-Native service management platform to increase customer experience

Manage cases and customer requests, leverage a consolidated agent desktop and robust productivity tools, organize omnichannel communications and collaboration, and implement flexible ITSM workflows

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Forrester Customer Service Solutions Wave 2024

Users Love Creatio

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Comprehensive AI capabilities to elevate and empower customer service teams

AI Skills for Service

Delivering intelligent support and automating routine tasks, such as case routing, case resolution, sentiment analysis, response generation, knowledge base assistance, and service management, to drive efficiency and elevate customer satisfaction:

Case routing

Case resolution

Case Sentiment analysis and response generation

Knowledge base assistance

Service management assistance

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Grow your revenue with composable AI-native Service applications

Case Management

AI-native case management and service automation

Case and service request management of any type and complexity, automated case registration, classification, AI-based routing, and resolution workflows, consolidated customer and case data view, omnichannel communications, and team collaboration tools.

Customer 360

Complete view of contacts and accounts

360-degree view of contact and account data with a complete omnichannel engagement history across the entire customer journey.

Contact Center

Service agent desktop with real-time communications and customer data

Intelligent queue management and case distribution, consolidated agent desktop with access to customer data, assigned tasks, analytics, and communications tools.

Knowledge Management

AI-powered knowledge management with built-in user engagement

Advanced AI-powered knowledge management capabilities. Interactive knowledge base, flexible sharing and collaboration workflows, easy-to-use tags and cross-links for quick search and classification, and user engagement.

Productivity

Seamless task management, communications, and team collaboration

Collaborative task management, agent schedule management, seamless calendar and email synchronization, notifications and alerts, flexible personal productivity dashboards, and team collaboration tools.

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Trusted By our Customers

"Creatio platform enables us to provide our members with a personalized approach and tailor our communication and processes to address the unique needs of each member."

Matt Pincoski

Ent Credit Union

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Achieve service excellence with more composable capabilities

Service performance analytics

Rich dashboards and service reporting with in-depth no-code configuration tools to track service KPIs in real-time as well as run historical analysis.

AI-Native workflow management

End-to-end AI-native workflow automation and monitoring tools to streamline a wide range of service processes.

Field service

Robust tools to prioritize, schedule, execute, and improve the efficiency of field service visits of different types.

Omnichannel communications

Complete set of popular communication options to manage customer and team communications from one place, track history, and autofill customer data.

IT service management

Robust tools to consolidate and handle an end-to-end IT service management cycle.

Queue management and routing

Automated queue management and case routing workflows to boost the productivity of service agents and minimize case resolution times.

Problem management

Full-cycle automation for problem management, from problem identification and classification to resolution and closure, including resolution history and analytics.

Service level agreements

Flexible tools to define, activate, and manage all types of SLAs, with complete history tracking of SLA agreements/activations.

Integrations and marketplace

The universe of apps, connectors, templates, and vertical solutions that can be seamlessly integrated with Service Creatio to expand its functionality.

One platform

Service Creatio is built on top of an enterprise-grade AI-Native, no-code platform - Studio Creatio. Use Studio capabilities to easily configure Service Creatio at speed and scale without special skills needed.

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