named a in the Gartner's
Magic Quadrant for
- Low-code platform
Europe’s major event for the Call Centre and Customer Management industry takes place from the 2nd to the 3rd of October at the National Hall in Olympia, London - an unmissable event for anyone looking to improve its customer service levels and learn how effective management and new technologies can radically improve customer experience.
The event is aimed at anyone who is involved with the call centres management and running customer service, marketing, sales, IT, and operations. It’s a great chance to learn invaluable strategies from some of the biggest names in the industry.
Among the experts, London based CRM developer, BPMonline, will be showcasing its award-winning software and giving advice on how to maximise customer engagement and streamline multi-channel communications with the help of business processes.
Visit stand F12A to learn more about the tools to increase customer satisfaction and gain complete process control.
BPMonline has been in the business for 10 years, helping companies from all over the world to expand and improve their operations with fully integrated process and customer management systems that can be custom-tailored according to the specific needs of the company and its employees.
“Our solutions are all about customer relationship management, streamlining processes, including sales, marketing and service processes, providing detailed analysis of the business and improving on customer satisfaction across the board” says Helen Iron, Business Development Executive at BPMonline.
“We’re going to be showing different solutions including classic Customer Management, Call Centre, Service Desk and others. But this is more than technology, we are also to undercover how those involved with any aspect of management can dramatically increase the amount of time they have available for handling the more important aspects of their business such as expansion and improvement,” says Helen Iron, “we replace manual tasks with automated processes and tie all necessary information into one system with an interface that is easy to operate and can be customised without the need for coding or special IT qualifications. Most companies are questioning how to increase customer satisfaction with products and services, how to get more out of the sales teams, how to get the new staff on board quickly and efficiently and many other How-Tos that we are ready to answer with the real solutions.”
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner