Bpm’online named 2015 CRM Excellence Award winner


Bpm’online today announced that TMC, a global, integrated media company, has named bpm’online CRM the winner of a 2015 CRM Excellence Award, presented by CUSTOMER magazine. CUSTOMER has been the premier publication in the CRM, contact center and teleservices industries since 1982. Bpm’online CRM enables businesses to connect the dots between marketing, sales and customer service, efficiently managing the complete customer journey – from lead to order, and to ongoing account maintenance. The beauty and core value of bpm’online CRM is its professional business process management engine and out-of-the-box processes that guide users through the most effective actions to accelerate results. “We are honored to receive this 2015 CRM Excellence Award from CUSTOMER magazine - one of the most prestigious publications in the CRM industry, – says Michael Rooney, SVP & General Manager at bpm’online. - Bpm’online products offer great tools to help companies build strong relationships with their customers, while streamlining and facilitating customer-facing processes. Our mission is to create best-of-breed technologies for process-driven CRM. We believe that we have continually succeeded in delivering on this brand promise, as evidenced by consistently receiving both, great feedback from our customers and recognition from the world’s leading CRM industry experts and thought leaders.” “The 16th Annual CRM Excellence Award honors bpm’online for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Bpm’online has demonstrated to the editors of CUSTOMER magazine that bpm’online CRM improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani. The CRM Excellence Awards winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifecycle of the customer. About CUSTOMER Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.