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Bpm’online Listed in Five Categories of The Gartner CRM Vendor Guide 2016
Bpm'online is proud to announce that Gartner, the world's leading information technology research and advisory company, has listed bpm’online in The Gartner CRM Vendor Guide 2016 in five categories, published 09 May 2016.
Bpm’online was recognized for Sales Force Automation, Partner Relationship Management, Inside Sales and Telesales, Customer Engagement Center Suite and Customer Service Software for the MSB.
According to the report, CRM leaders are continuing to invest in digital CRM technologies to drive growth and improve the customer experience. A key priority is market differentiation via new data and analytics tools that create consistent, contextualized customer interactions across all communications channels.
By offering process-driven tools for marketing, sales and service on a single platform, bpm’online helps companies intelligently manage a complete customer journey and interact with customers through multiple channels. Capabilities to change processes faster than ever boost productivity and drive higher ROI.
“We believe our inclusion in the Gartner CRM Vendor Guide affirms our commitment to delivering top-notch solutions for marketing, sales and service. Bpm’online’s process-driven technology helps businesses in various verticals drive revenue growth and elevate customer experiences at each stage of the customer journey,” said Katherine Kostereva, CEO and Managing Partner at bpm’online.