Sureserve Builds AI-Ready Front-Line Service Operations with Creatio
Creatio, a global vendor of an agentic CRM and no-code platform for workflow automation, today announced that Sureserve, one of the UK’s leading home-services groups, has deployed Creatio to modernize resident engagement and streamline field operations. The implementation, delivered in partnership with Praesto Consulting, supports Sureserve’s service delivery to 1.2 million properties while helping reduce about 500,000 avoidable callouts each year.
Sureserve provides essential heating, compliance, and energy-efficiency services for housing associations and local authorities across the UK. As communication preferences shift toward mobile-first channels, the organization sought a platform capable of improving resident engagement, consolidating operational data, and enabling faster, more flexible process updates.
The organization selected Creatio for its ability to centralize complex property and service data within a unified environment, its no-code flexibility for rapid process adjustments, and its AI-native architecture to support smarter, more adaptive operations.
With Creatio, Sureserve has rolled out a digital, omnichannel communication model that enables residents to confirm or modify appointments in real time, improving access rates and materially reducing the volume of unsuccessful visits. The platform allows Sureserve to update workflows and refine its multi-layered data model in minutes, enabling faster decisions and continuous operational improvement.
The company plans to leverage Creatio’s expanding AI capabilities to strengthen diagnostic insight, anticipate component failures, and offer guided self-service options to residents before dispatching an engineer.
“Creatio gives us the modern, flexible foundation we need to evolve our service model. The combination of no-code and AI positions us to operate more efficiently, respond faster to residents, and support our teams with better insight across the organization.” said Steve Hunter, Enterprise Architect, Sureserve
Sureserve’s adoption of Creatio aligns with a broader market shift as service organizations replace fragmented systems with AI-enabled, no-code platforms that enhance operational efficiency and enable more responsive, modern engagement at scale.
About Sureserve
Sureserve is a leading provider of home heating, compliance, and energy-efficiency services across the UK. Serving housing associations, local authorities, and private landlords, the group ensures more than 1.2 million properties across the nation remain safe, warm, and compliant through its network of 4,000 field engineers and expert service teams.
About Praesto Consulting
With a proud legacy of 15 years, Praesto Consulting stands at the forefront of delivering complex transformational projects worldwide. Headquartered in the United Kingdom and with offices across Europe and the United States, they are uniquely positioned to serve a diverse array of global clients spanning multiple industries.
About Creatio
Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code. Millions of workflows are launched on the platform daily in 100 countries by thousands of clients. Creatio’s agentic architecture empowers businesses with maximum freedom to automate, orchestrate, and optimize their operations without writing a single line of code.
