Leading LATAM Banks Recognized for Digital Transformation Excellence, Powered by Modern Agentic CRM Banking Platforms
Creatio, a global vendor of an agentic CRM and workflow platform with no-code and AI at its core, today announced that several of its customers in Latin America have been recognized at the Fintech Americas Awards 2026 for excellence in digital transformation, customer experience, and innovation.
Organized by Fintech Americas, the Fintech Americas Awards 2026 is one of the region’s most established programs, bringing together leading financial institutions and spotlighting those setting new benchmarks for innovation and performance. Among the recognized customers are Banco G&T Continental, Banco Nacional de Panamá, Caja de Ahorros, and Banco Internacional, along with other leading financial organizations across the region. These awards highlight the growing momentum of digital transformation initiatives across LATAM banking and underscore the role of modern AI-native platforms in enabling measurable business outcomes.
The recognition spans key categories including digital transformation, customer experience, and operational innovation — all critical areas where financial institutions are rethinking how they deliver services, streamline operations, and compete in an increasingly digital-first landscape.
Across Latin America, leading banks are accelerating their transformation by adopting unified, AI-native platforms that enable faster innovation and operational efficiency. Financial institutions leveraging Creatio report up to 70% faster workflow delivery, 30% reduction in technology costs, and the ability to consolidate fragmented systems into a single unified platform.
These outcomes are particularly critical in banking, where institutions must balance regulatory complexity, customer expectations, and the need for continuous innovation. By replacing legacy architectures with flexible, AI-native solutions, banks are able to launch new products faster, streamline operations, and deliver more personalized customer experiences at scale.
“Across Latin America, we’re seeing a new wave of financial institutions that are not just modernizing, but fundamentally rethinking how they operate and engage customers,” said Agustin Alaman, VP LATAM at Creatio. “There is a clear shift toward AI-native and agentic operations, where speed, flexibility, and customer experience are critical differentiators. The success of our customers recognized this year shows that those who embrace modern platforms are gaining a real competitive edge.”
The recognition of multiple Creatio customers across different countries and award categories reflects a broader industry trend: financial institutions that invest in modern CRM and agentic automation platforms are achieving stronger business outcomes and gaining competitive advantage.
As LATAM continues to be one of the fastest-evolving regions in financial services innovation, these achievements signal a clear direction for the industry — one where agility, automation, and AI-driven operations define the next generation of banking.
About Creatio
Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.
