Did you know that Customer Service is the #1 factor that impacts trust in an organization?

We are thrilled to announce bpm’online Networking Day 2016, which will be held in Boston on May 3, 2016.

When it comes to selling to businesses, it’s a completely different game than selling to consumers. It requires a specialized set of skills and strategies that cannot be copied from consumer sales.

With over one trillion dollars spent annually on sales teams, maximizing sales productivity is a critical goal for every enterprise.

83% of customers are interested in banks that offer additional channels for banking.

In today's fast-paced digital environment, marketing channels and tools are developing at a rocket speed.

In the age of overwhelming digitalization, financial institutions should consider transforming the conventional touchpoints of customer communications towards a unified omnichannel approach.

Bpm’online is widening its horizons and expanding its global presence by opening a new office in Canberra, Australia.

Over the past year we have seen significant changes in everything from the new ways of gathering customer data to more effective ways of servicing, which marked a new era of omnichannel.

While the service industry digitalizes with an emerging tempo, customers tend to engage with companies in cross-channel journeys.

Digital interactions account for over 35% of all interactions, and that 64% of customers expect to receive real-time assistance.