named a in the Gartner's
Magic Quadrant for
- Low-code platform
Whether a help-desk is serving staff or external customers, managing multiple support queries can be challenging when your resources are limited. But how to overcome this challenge and minimize the workload of your IT staff, reduce incidents time and improve customer satisfaction? Here is where business process automation can help.
Learn more about 5 practical ways to achieve these objectives and help your service desk to resolve problems more quickly and enhance overall service levels:
With integration of BPM (Business Process Management) and ITIL best practices you can automate the key procedures, so that the help desk team doesn’t even have to think about them. When the system automatically prompts the service engineers on what they should focus on next, it gives them more time to spend on more lucrative activities and gain service efficiency.
When the most time consuming tasks are automated service managers can focus on a proactive service approach thus driving additional value to the customers.
Once the major service issues are identified, you can test different approaches and processes to see what works best. If the new process results in a more positive outcome and greater value it can be applied throughout the whole organization to gain service excellence.
To maximize service delivery speed you can use BPM to introduce processes that ensure that all departments are acting in ways that help and complement one another. Training new staff will also be a simpler task as it is clear what procedures and processes they should follow.
At the same time, such approach helps an organization to support constant dialogue with users of the services to understand customer demand for services and gain control over Demand Management process.
We frequently face that traditional ITSM system is not adaptable enough and can hardly keep up with the ever-changing service demands. However introducing business process automation to re-enforce your ITSM solution brings the flexibility to adapt your operations to meet new business requirements. BPM-enabled ITSM system allows a new process to be introduced almost instantly. At the same time your company gains greater control over quality of service as your IT staff have distinct procedures to follow and can quickly respond to end-user needs.
To address the challenges of current business environment, IT departments need to be armed with appropriate solutions to help them facilitate business change, transformation and growth. Advanced process automation and ITIL support ensure higher level of customer service and bring better business outcomes for organisations.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner