Low-code platformCRMCreatio named a leader in the Gartner's Magic Quadrant forSales Force Automation, 2020Learn more
SupportResourcesExplore Creatioe-learning courses on our AcademyFind a course
Creatio partner ecosystemCREATIO is a 5-Star Partner Programaward winner in 2020Learn more
CompanyNews & EventsEXPLORE CREATIO'S DIGITAL EVENTSfor CIO and Digital leadersReserve a free seat
Bpm’online named a Leader in CRM Suites
As part of the Forrester Wave evaluation, 11 significant vendors of CRM solutions for midsize organizations were assessed based on 36 comprehensive criteria grouped into three categories: Current offering, Strategy and Market presence. The evaluation in the Forrester Wave looked at the product strength of each vendor’s products across a spectrum of CRM capabilities: sales force automation (SFA), marketing automation, customer service, field service, eCommerce, business intelligence, and platform and architecture.
The report noted that “bpm’online aims to standardize omnichannel customer engagement by delivering intelligent experiences across the sales, marketing, and service journeys… Bpm’online has excellent support for role-based sales processes, solid marketing and customer service capabilities, and fair field service and eCommerce capabilities. It delivers this on a single, unified platform with engaging user experiences that customers rave about. These capabilities are infused with very strong process management to standardize guided selling and customer service workflows. Predictive decisioning optimizes product offers, next best steps for marketing campaigns, opportunity management, and customer service processes.”
Recognition as a Leader in this highly regarded CRM evaluation was preceded by bpm’online’s significant investment into innovation and continuous enhancement of its products to serve the evolving needs of businesses globally. Thousands of customers worldwide leverage bpm’online as a core technology for their customer-facing processes, helping them meet key challenges and capitalize upon every opportunity.
You might also like
How businesses can maximize the benefits of the Creatio low-code platform: top tips and best practices
January 14, 2021
As the holidays are fast approaching, Creatio is continuing its yearly tradition of g
December 03, 2020
In 2020, it is more important than ever for businesses to think strategically about their t
August 04, 2020