- Low-code platform
DB Sсhenker holds a leading position among global logistics services providers. For over 140 years, DB Schenker has encouraged innovative solutions in logistics and supply chain management. The company takes pride in personalized door-to-door services, deep market expertise, and a strong network of customers around the world. Its core business services include land, air, and ocean freight, contract logistics, broker services, and trade fairs & exhibitions.
Previously DB Schenker used to carry out case management process via e-mails. Without advanced CRM technology, the company couldn’t reach the desired level of transparency in its customer service.
Assembling data for creating customer service reports was time-consuming and burdensome for service employees. Due to a lack of analytical tools, neither employee performance nor customer satisfaction could be measured. On top of that, the lack of comprehensive picture of customer service processes left service employees with many questions unanswered: were there any previous customer engagements? How long is the customer journey? Was the customer happy with the provided services? What improvements can possibly be made to improve customer experience?
The company required an effective CRM tool to advance its service processes and ensure better customer engagement. To fill this need, DB Schenker chose Creatio as a solution provider.
The implementation of Creatio resulted in the following:
- A common Customer Service database
- Automatic case management processes for improving customer service
- Operational transparency for the service department using powerful analytical tools
- Integrated customer feedback management
Discover more about DB Schenker’s Customer Service solutions in our latest case study here.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner