DFS Aviation Services controls air traffic and its business operations flawlessly
DFS Aviation Services GmbH is a subsidiary of DFS Deutsche Flugsicherung GmbH (DFS) and a part of the DFS Group. The combination of technical and operational expertise allows DAS to provide worldwide customers with tailor-made, highly professional systems along with consulting and training in air traffic management.
As such, operational excellence and efficient monitoring of all sales and back-office activities were highly valued by DFS Aviation Services to grow after its foundation in 2017. However, the company was finding it challenging to bridge the gap between technology and business. With the lack of automated and more standardized sales and back-office operations, DFS Aviation Services decided without hesitation to implement its first software for process automation and CRM in 2018. DFS Aviation Services embarked on a business transformation journey to keep a competitive edge and deliver an exceptional customer experience.
The system was implemented with the help of Creatio’s partner Crecise.
By adopting a next-generation low-code platform, DFS Aviation Services achieved significant operational improvements and prepared for ambitious growth. Our latest case study presents the projects highlights and unveils the insights of DFS Aviation Services’ success story with Creatio.
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- Customer experience and service
- Digital Transformation