-
Products
Low-code platform
-
Studio
Effortlessly build custom solutions
and processes using low-code tools -
Portal
Collaborate with clients, partners
and employees on a low-code platform -
Business apps
Out-of-the-box solutions to extend
platform functionality
CRM -
Studio
-
Services
Support
-
Technical support
Get expert help and guidence for the best
experience with the platform -
Customer success management
Perceive rock-star customer service
with a dedicated success manager -
Implementation and consulting
Get pro advisory and integration support
from industry gurus
Resources-
Self-service portal
Get answers to your requests with
a comprehensive knowledge base -
Documentation
Explore limitless platform capabilities
with detailed documentation -
Community
Connect with peers and share
your expertise
Academy-
Trainings
Creatio knowledge hub: e-learning,
guided learning and corporate training -
Certification
Get accreditation for your
knowledge and professional skills
-
Technical support
-
Industries
Industry solutions
- Customers
-
Partners
Creatio partner ecosystem
-
Partner benefits
Award-winning partner program
with up to 50% partner margins -
Become a partner
Grow your business with a leading
Low-code BPM and CRM vendor
-
Partner catalog
Global community of 600+ partners
from all around the world -
Partner services
Integration and advisory services
from leading technology companies
-
Success portal
Single portal to manage
your marketing and sales -
Marketplace
Ready-to-use apps and vertical solutions
to extend platform functionality
-
Partner benefits
- Insights
-
About
Company
-
About
Key facts about Creatio, our customers,
partners and products -
Recognition
Product and corporate awards
and recognition -
Contacts
Company offices and contact
information
-
Our story
How we build the world where
everyone can become a developer -
Our values
Values that shape the way we do
business -
Careers
Become a part of our team to help more
businesses around the world accelerate
News & Events-
News
Recent updates on product development, news
on the Creatio partner and customer community -
Accelerate global
Worldwide 24-hour livestream conference
for IT and digital leaders -
Digital events
Digital events on how to navigate through change
and transform your business using low-code
-
About
Empower business transformation with CRM and BPM
Digital transformation is one of the most viable strategies to accelerate business activities, processes, competencies and models, and to fully leverage the opportunities available through digital technology. Successful companies are leveraging digital transformation to become more customer-centric while enhancing their operational processes to accommodate new customer behavior. 77 % of businesses state that digital transformation is their first strategic priority.
However, digital transformation is also the ultimate challenge for the majority of modern businesses since it requires business leaders to constantly re-invent their organizations and invest in people, technology, systems and processes. The recent study revealed that the main drivers of digital transformation are “profitability, customer satisfaction, and increased speed-to-market”.
To succeed at digital transformation, businesses have to create a good digital customer experience (DCX), adjust and automate operational processes, and adopt and use innovative technology. Approximately 57% of top executives define customer services as their number one digital transformation objective. Companies are becoming more agile in order to be able to respond quickly to the opportunities and challenges which is an important step in the digital transformation. According to Gartner, 30% of organizations that are either in the beginning or in the midst of digital transformation initiatives will succeed.
Companies that have embraced digital transformation are 26% more profitable than their average industry competitors are and enjoy a 12% higher market valuation. In order to ensure ‘painless’ and cost effective transformation, there are approaches and innovations that business can implement, such as CRM combined with BPM technology.
The experts are emphasizing the benefits of combining CRM and BPM technologies, pointing to the importance of incorporating business process management at every stage of the customer journey. Forrester estimates the global BPM market to grow from $4.4 billion in 2012 to $7.6 billion in 2016.
That said, businesses empowered by CRM with a robust BPM engine would be able to change processes on the fly, deliver an exceptional customer experience and gain competitive advantage. To help businesses transform efficiently, we outlined the roadmap to mastering the digital transformation with the help of CRM and agile BPM technology in our eBook. Have a look!
You might also like

- Low-Code
Creatio
January 14, 2021

- Leadership
As the holidays are fast approaching, Creatio is continuing its yearly tradition of g
December 03, 2020

- CRM
In 2020, it is more important than ever for businesses to think strategically about their t
August 04, 2020