named a in the Gartner's
Magic Quadrant for
- Low-code platform
Customer Relationship Management (CRM) is simply defined as the model for managing your company’s interactions with its customers, both current and potential. CRM software can assist you with this process by using technology as a way to organize and automate sales, marketing, and customer service.
CRM software can handle any and all of the following:
You can use CRM solutions to capture client data, as well as track customer purchases, providing you a way to send more targeted advertising. It also allows you to quickly contact clients through direct mail, email, telephone, and social media such as Facebook, Twitter, LinkedIn, and Google+. Additionally, it can store the communication methods your clients prefer for you to use when contacting them.
CRM tools allow you to quickly and easily see the various ways you have connected with your clients thus keeping all the history of your communications under your fingertips.
CRM software can be integrated with your telephone systems. This way, when a customer calls, their information will be readily available, and your staff can immediately personalize their experience.
CRM software can begin tracking your customers from their very first interaction with you. A simple report can provide you with more information on how your customers found out about your company.
CRM software keeps your customer data safe from harm, as it is not at the same risk for corruption as spreadsheets and documents you may save to your personal computer.
CRM software is a single source that can be used by your entire organization, which creates a sense of shared responsibility and teamwork among employees to provide the best service possible to your customers.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner