named a in the Gartner's
Magic Quadrant for
- Low-code platform
Recent studies predict that by 2016, 70% of high-performing companies will be using business process management platform to handle their processes. Moreover, industry’s experts report the shift of the CRM technologies towards processes and specifically to process-driven CRM. No longer traditional CRM is covering the needs of a rapidly changing business environment. So what are the advantages of a BPM-driven CRM in comparison to the traditional one? What are the benefits of such technology?
Optimized and improved business operations
In the early CRM era it was important for businesses to have a central storage of all data that could be easily accessible to communicate effectively with customers. The CRM helped to keep track of the appointments, potential deals, notes, and other information. Nowadays, traditional CRM grew out of its basic functionalities to store, track, and report becoming critical part of business strategy and development. With processes being at the core of any business environment, process-driven CRM helps companies to evaluate and ensure success of their operations.
The advantage here is truly apparent – with formalized processes the company functions in the much more efficient way. When system guides you to the next best action there is much less chance to miss the step thus loose the opportunity.
The win rate exceeds 50% for 2/3 of companies that have a defined process in place.
Process-driven CRM helps to eliminate bottlenecks and boost result
For example in sales, the process-driven CRM drives the sales process alerting the next step within every stage of the sales pipeline while helping to identify bottlenecks and inefficiencies that delay progress to the next stage. At the same time, it provides clear view on the sales reps performance allowing you to replicate the processes of your top-performing salespeople, applying them universally across the entire business operations.
Companies that reported having a formal sales process had 18% higher revenue than those with informal.
From our experience working with thousands of our customers we see that introducing a process-centric model of sales pays off as it helps to standardize and spread best practices across the entire organization. With a number of new and emerging business models and specific industry requirements, it is crucial to be able to timely adjust processes optimizing them in order to achieve the desired outcomes. And here the process-driven CRM is not just an option but a must have technology as it allows to make tweaks to the processes quickly and with no technical expertise involved.
By following a comprehensive end-to-end process, companies make sure they are prepared to execute their business strategy effectively, and drive high revenue for the business.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner