We are looking for a Support Operator (Tier 1) to interact with our clients from Global Markets.

Working on our team as a Support Operator position involves:

•    working with support cases (chats, emails, and phone calls);
•    handling the knowledge base;
•    working on the Problem Management process. 

Candidate Expectations:

•    excellent customer service and interpersonal skills;
•    experience in user support and a comprehensive understanding of HelpDesk (ServiceDesk) operations;
•    exceptional proficiency in both verbal and written communication; 
•    knowledge of office software, email clients, and web browsers;
•    preferred understanding of PC architecture and networks;
•    desirable foundational knowledge of databases (DBMS). 
•    English level — Upper-intermediate or higher.

What you should expect from us:  

• the award-winning product (a Leader in Gartner Quadrants) to be proud of;
• a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
• culture of genuine care, ownership, dedication, and high standards (learn more here);
• a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
• caring for your health: Creatio offers several options for medical insurance together with our medical partner
• Creatio offers all team members competitive pay;
• paid leave options for life-qualifying events, sicknesses, etc;
• nice and modern hub in the Kyiv city center to get acquainted with colleagues or to gain some quiet space for concentration.