Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, highlighting our commitment to employee wellbeing and a strong workplace culture.

Creatio is looking for a Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content.

Key Responsibilities

Support Operations & Case Handling

  • Handle and distribute incoming support cases with proper prioritization and ownership
  • Monitor the support queue and proactively take cases into work
  • Provide expert guidance on Creatio products and related services
  • Process service requests including cloud-related actions, licensing, and SLA activation
  • Keep customers informed about case progress and resolution timelines
  • Manage escalations and support critical customer situations
  • Collect and analyze customer feedback to improve support quality

Customer Communication

  • Communicate with customers via phone, chat, and email in a clear and professional manner
  • Provide consultations and explanations tailored to customer needs
  • Perform remote sessions to assist with issue resolution when required

Knowledge Sharing & Continuous Improvement

  • Create, update, and maintain knowledge base articles and internal documentation
  • Collaborate with the Academy team by providing feedback and content improvement suggestions
  • Identify recurring issues and contribute to optimization of support processes and service quality

Candidate Expectations

  • Experience in customer or technical support roles
  • Strong understanding of HelpDesk / ServiceDesk operations
  • Excellent verbal and written communication skills
  • Strong capability to explain technical concepts clearly to users
  • Ability to manage escalations and critical cases with a solution-oriented approach
  • Confident use of office software, email clients, and web browsers
  • Basic understanding of PC architecture and networks  
  • Foundational knowledge of databases (DBMS) is a plus
  • Strong teamwork skills and the ability to manage multiple tasks simultaneously
  • English proficiency at B2 level or higher

What You Should Expect From Us

  • The award-winning product (a Leader in Gartner Quadrants) to be proud of
  • A remote-first hybrid model: while giving plenty of space for personal focus, we encourage regular meetings in one of our five hubs worldwide  
  • Culture of genuine care, ownership, dedication, and high standards
  • A vibrant corporate life: explore your teammates’ cultures in online and offline events, take part in sports competitions, art masterclasses, and unforgettable parties
  • Health support: multiple medical insurance options provided with our trusted partner
  • Competitive pay for all team members
  • Paid leave options for life events, sickness, and more
  • A modern and welcoming hub in the Warsaw city center for collaboration or focused work