Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. 

Creatio is looking for a professional Technical Advisor to join our Technical Advisory Department, where we ensure technical excellence, customer success, and strategic alignment for our enterprise clients.

As a Technical Advisor, you will serve as the primary technical point of contact for assigned enterprise accounts. Your role is pivotal in supporting the operation, optimization, and long-term adoption of the Creatio platform. You will develop a deep understanding of the customer’s architecture, business goals, and system configuration to deliver proactive consultation, preventive monitoring, and long-term value.

Key responsibilities:

  • Act as the dedicated Technical Advisor for a defined portfolio of enterprise customers, managing all technical aspects of the account.
  • Provide visibility into platform performance, risks, and enhancements.
  • Own and coordinate resolution for complex technical escalations.
  • Collaborate closely with Support, Product, and R&D teams to resolve critical incidents and platform issues.
  • Ensure timely resolution of technical cases.
  • Track and manage ongoing platform issues and customer concerns.
  • Continuously monitor customer system performance and stability, identify and address risks, bottlenecks, and inefficiencies before they impact business continuity.
  • Deliver best-practice guidance on platform usage, feature enablement, system architecture, and performance tuning.
  • Participate in Quarterly Business Reviews (QBRs) and strategic planning sessions.
  • Influence Creatio’s product roadmap with customer-driven priorities.

Requirements:

  • 5+ years of experience in technical support, professional services, or Technical Account Manager/Advisor roles (ideally in B2B SaaS).
  • Experience with CRM systems and SaaS solutions.
  • Hands-on experience with APIs, integrations, SQL, cloud infrastructure (IIS server, Redis server, SQL server), and performance tuning (monitoring tools e.g. Grafana, Zabbix).
  • Experience in managing technical relationships with enterprise customers.
  • Strong ability to explain complex technical concepts, conduct workshops, and influence decisions.
  • Proactive and customer-oriented mindset with a strong sense of ownership and accountability.
  • English proficiency – Upper-Intermediate or higher.
  • Spanish proficiency – fluent. 

What you should expect from us: 

  • The award-winning product (a Leader in Gartner Quadrants) to be proud of.
  • Culture of genuine care, ownership, dedication, and high standards (learn more here).
  • A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
  • Creatio offers all team members competitive pay.
  • Paid leave options for life-qualifying events, sicknesses, etc.