Creatio is looking for a professional Technical Advisor to join our Technical Advisory Department, where we ensure technical excellence, customer success, and strategic alignment for our enterprise clients.
As a Technical Advisor, you will serve as the primary technical point of contact for assigned enterprise accounts. Your role is pivotal in supporting the operation, optimization, and long-term adoption of the Creatio platform. You will develop a deep understanding of the customer’s architecture, business goals, and system configuration to deliver proactive consultation, preventive monitoring, and long-term value.
Key responsibilities:
- Act as the dedicated Technical Advisor for a defined portfolio of enterprise customers, managing all technical aspects of the account.
- Provide visibility into platform performance, risks, and enhancements.
- Own and coordinate resolution for complex technical escalations.
- Collaborate closely with Support, Product, and R&D teams to resolve critical incidents and platform issues.
- Ensure timely resolution of technical cases.
- Track and manage ongoing platform issues and customer concerns.
- Continuously monitor customer system performance and stability, identify and address risks, bottlenecks, and inefficiencies before they impact business continuity.
- Deliver best-practice guidance on platform usage, feature enablement, system architecture, and performance tuning.
- Participate in Quarterly Business Reviews (QBRs) and strategic planning sessions.
- Influence Creatio’s product roadmap with customer-driven priorities.
Requirements:
- 5+ years of experience in technical support, professional services, or Technical Account Manager/Advisor roles (ideally in B2B SaaS).
- Experience with CRM systems and SaaS solutions.
- Hands-on experience with APIs, integrations, SQL, cloud infrastructure (IIS server, Redis server, SQL server), and performance tuning (monitoring tools e.g. Grafana, Zabbix).
- Experience in managing technical relationships with enterprise customers.
- Strong ability to explain complex technical concepts, conduct workshops, and influence decisions.
- Proactive and customer-oriented mindset with a strong sense of ownership and accountability.
- English proficiency – Upper-Intermediate or higher.
- Spanish proficiency – fluent.
What you should expect from us:
- The award-winning product (a Leader in Gartner Quadrants) to be proud of.
- Culture of genuine care, ownership, dedication, and high standards (learn more here).
- A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
- Creatio offers all team members competitive pay.
- Paid leave options for life-qualifying events, sicknesses, etc.