Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows, achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA. 

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.   

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. 

Who we are looking for:

We are looking for a Technical Advisor to join our Technical Advisory Department. This role focuses on ensuring technical excellence, platform stability, and strategic alignment for enterprise customers. You will act as a trusted technical contact, combining deep troubleshooting expertise with a proactive, advisory approach.

Key Responsibilities:

  • Technical Account Ownership
    Serve as the main technical contact for assigned enterprise customers, owning all technical topics, issues, and escalations.

  • Escalation & Case Management
    Work closely with Support, Product, and R&D teams to resolve critical issues, manage escalations, and ensure SLA compliance.

  • Proactive Monitoring & Risk Prevention
    Monitor system performance, identify potential risks or inefficiencies, and proactively suggest solutions before they impact customers.

  • Platform Enablement & Consulting
    Advise customers on best practices, new features, system architecture, and performance optimization in line with their business goals.

  • Strategic Engagement & Advocacy
    Participate in business reviews, share customer feedback internally, and contribute to product improvements based on customer needs.

Requirements:

  • 4+ years of experience in enterprise technical support, professional services, or TAM/TA roles (preferably in B2B SaaS).    
  • Experience with CRM systems and SaaS platforms.
  • Hands-on experience with APIs, integrations, SQL (as a language), cloud
  • Experience in managing technical relationships with enterprise customers
  • Ability to lead technical workshops, explain complex ideas clearly, and influence outcomes
  • Able to explain technical concepts clearly to non-technical stakeholders and work with senior leaders.
  • Experience working with cross-functional teams like Support, Product, and Customer Success.
  • Knowledge of DevOps, CI/CD, and automation practices to improve efficiency and scalability.
  • Advanced English. 

What You Should Expect From Us:

Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. 

Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. 

Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. 

Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. 

Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.