named a in the Gartner's
Magic Quadrant for
- Low-code platform
London-based business tourism specialists Travel Boutique chose BPMonline CRM to automate processes, which allowed elevating customer experience to a new level. What BPMonline offered was not just a simple software package but a complete business process management tool that could solve all the current issues, whilst assisting the company with any number of real-world problems that could occur in the foreseeable future.
With no CRM system in place, data had to be processed manually using Excel spread sheets with related documents kept in a different place to the customer files. As the tourism industry is becoming an increasingly more competitive market with customer demands rising ever higher, it was important to find a solution that would not only solve company’s existing problems, but also make future development easier.
All systems were up and running within only a few days; the excellent work of technical team made the whole switchover completely seamless. Storing complete data on each customer streamlines communication and gives the opportunity to have personalized records, which means the Travel Boutique is now closer to its clients in terms of understanding their needs or preferences, with a full client history that increases the level of interaction between employee and the customer.
“Implementation of BPMonline CRM allowed us to unify our knowledge, putting all data in a single place. This allowed employees to get instant access to all data without using up valuable time with internal queries,” says Valerie Kozhuharenko, Head of MICE Department, Travel Boutique, “it also gave us the capability to automate our daily processes which was a massive help not only to our staff but for the company as a whole.”
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner