named a in the Gartner's
Magic Quadrant for
- Low-code platform
Bpm’online, a premium vendor of process-driven cloud based software for marketing, sales and service automation, introduces the updated version 7.5 of bpm’online customer service – a robust application to deliver omnichannel customer service and support. The key benefit that the system provides to service agents is that it offers the functionality handle a massive volume of service requests in a very intuitive and simple to use application.
Bpm’online customer service includes two editions with different sets of features: customer service and customer engagement center. Companies can benefit by choosing the edition that best fits their specific business needs.
Basic customer service edition is the best fit for companies and organizations that are looking to automate case management using an intuitive and easy-to-use cloud application. The edition includes a full range of tools for omnichannel customer service and support.
Customer engagement center edition is an extended version of customer service that is a perfect choice for professional contact centers. The product provides a unified agent environment, Agent Home, to handle a large flow of incoming and outgoing communications. Service agents can benefit from using the system to easily manage request queues, deliver mass personalized communications, share the information via ESN (Enterprise Social Network) and monitor their own performance in a single window. At the same time, contact center supervisors get all the necessary tools for setting up rules for managing queues, planning and monitoring activities of multiple service agents or service teams.
The updated version of the bpm’online customer service application inherits all the benefits and innovations of bpm’online 7.5 platform, not only providing new capabilities to end users, but also significantly facilitating the work of business analysts and system administrators.
Companies can take advantage of the 14-day trial for an unlimited number of users to get familiar with the product completely free of charge. Upon completion of the 14-day free trial period users can prolong their subscription to bpm’online customer service and continue working with their data and settings.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner