- Low-code platform
Bpm'online, a global business software company leading in the space of low-code, process automation and CRM, is thrilled to announce the launch of a new certification program for bpm’online marketplace applications. The certification is aimed at endorsing quality of the vendors’ solutions and serving an additional verification of excellence for users.
Bpm’online marketplace features hundreds of out-of-the-box solutions to enrich the bpm’online products functionality and meet various needs of users: from CTI add-ons to document management applications and industry-tailored solutions.
The certification is a process, which includes initial application quality assurance and an audit of technical support by the vendor, as well as further regular application reviews. Certified solutions will get additional promotion from the bpm'online sales team as well as recommendations on further development from R&D. All Marketplace app developers can apply to participate in this program. The certification process includes the following stages:
A developer, who published a solution on bpm’online marketplace, applies for certification by submitting a request to the Marketplace team.
Once the request is submitted, the Marketplace team evaluates whether the product is eligible for the certification or not. If the solution meets all of the outlined requirements, the team schedules the time to conduct the certification.
Developers and Marketplace team thoroughly test the solution to verify whether the application meets the high quality standards and Definition of Done (DoD) criteria.
Applicants must ensure efficient and top-quality resolution of all cases reported by their customers. Implementation of the necessary changes in the developer’s customer service processes is a required stage of the Marketplace solution certification. During this stage, the bpm’online team audits the support team performance and reports on the problems to be fixed, if any.
To ensure certified applications maintain the high standard, the Marketplace team conducts regular customer service audits and measures the KPIs of the customers’ satisfaction.
Certified solutions get the following promotional and development opportunities on the bpm’online Marketplace:
“This procedure is designed to ensure bpm’online marketplace applications comply with the quality standards of the core bpm’online products. Thus, we’ll be able to recommend certified applications to our customers. For developers, it is an opportunity to not only certify the quality of their solutions but also to receive recommendations regarding improvement. We wanted both users and application developers to benefit from the program. Our new app certification process perfectly matches this need,” commented Alexey Orlov, Head of Digital at bpm’online.
If you are interested in creating, promoting or certifying your bpm’online applications, learn more on the certification procedure or contact the Marketplace team.
Bpm'online is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of bpm’online is to help companies ACCELERATE!
For more information, please visit www.bpmonline.com
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner