Creatio Introduces New Solutions on the Creatio Marketplace that Increase Customer Service Efficiency
Creatio, together with its partner community, adds new applications, connectors, and add-ons to its Marketplace to simplify, accelerate, and automate customer-facing workflows
Creatio, a global vendor of one platform to automate workflows and CRM with no-code and a maximum degree of freedom, together with its partner community, has released a wide range of new applications, connectors, and add-ons on the Creatio Marketplace. There are now over 400 apps that extend Creatio’s capabilities available to our users.
Among the latest releases, the company offers a selection of apps expanding the platform configuration capabilities and the functionality of Service Creatio related to call center management, request registration, task and order management, and processing of support cases. Here are some of the apps you might want to try:
Management & Monitoring of Services, Requests, Support Cases, and Configuration Items
The app enables users to increase the efficiency of request registration in Creatio. The add-on allows to categorize services and customize their display for internal and portal users according to the terms of the SLA. It’s a useful tool for companies and their service departments that operate with many external clients.
The add-on is a perfect tool to manage incoming service requests, including external like customers’ orders, and internal like requests for reports, IT, HR, legal, marketing, maintenance, and recordkeeping services. It ensures even more centralized and structured distribution of requests, execution control, and immediate feedback from the clients. The solution helps make services transparent and easily manageable.
The add-on is a lightweight solution to manage order, request and task management workflows on mobile devices. The app can speed up the automation of support, service, and delivery companies, as well as enhance customer experience.
The solution enhances the configuration capabilities of Creatio by enabling users to create additional dynamic characteristics for all data types and custom lists in the system, as well as to expand the set of Configuration item [CI] fields with specific parameters.
The add-on allows to create and manage questionnaires, surveys, interviews, quizzes, certifications, and checklists. The solution enables users to collect and score the survey results.
The app provides tools to create online surveys, send them to specific contacts, receive feedback, update contact information or trigger specific processes in response to the received information.
The connector imports data from Jira to Creatio and provides tools to estimate costs and profits related to Jira projects and epics. It’s an efficient solution for users utilizing both Creatio and Jira.
The solution enables data import from a Zabbix monitoring system to Creatio. The app allows Creatio users to monitor the IT infrastructure, as well as import, and analyze events.
Contact Center Automation
The app is a turnkey solution to set up an inbound or outbound call center with AI-based agent scoring and call analytics. The solution enables users to make data-driven decisions, while communicating with customers, and improves call center efficiency.
The app is designed to improve customer service performance. The solution enables users to monitor processing of support cases and provide ready-to-use answers to frequently asked questions with clients to simplify the work of a support team.