Creatio Recognized in Four Use Cases in the 2021 Gartner® Critical Capabilities for B2B Marketing Automation Platforms Report

Creatio ranked among the top vendors providing solutions for marketing automation, including lead nurturing, conversion to sales, and customer retention.

Creatio, a global software company that provides a leading no-code platform for process management and CRM, today announced that it has been recognized in four Use Cases in the 2021 Gartner Critical Capabilities for B2B Marketing Automation Platforms report.

The report evaluates 13 marketing automation vendors. Creatio is recognized across all four Use Cases assessed by Gartner in this report: Customer Acquisition, Lead Nurturing, Conversion to Sales, and Customer Retention/Upsell. 

In this report Gartner states that “Marketing teams need increased agility to adapt to changing customer expectations regarding personalized experiences and the disruptive forces shaping their businesses. They are looking to improve the predictive decision-making that helps to optimize audience discovery and management, engagements, lead scoring and routing, and measurement at both the contact and account level.”

Marketing Creatio is a multichannel marketing automation platform that helps organizations to streamline lead-to-revenue cycle with no-code. Marketing Creatio offers powerful capabilities for segmentation and audience management, end-to-end lead engagement, omnichannel campaigns, ABM workflows, AI/ML models to increase conversions and pipeline contribution, improve productivity and efficiency of go-to-market teams.

Marketing Creatio can be used as a standalone product or as part of the unified no-code CRM platform to accelerate sales, marketing, service and operations.

Gartner, “Critical Capabilities for B2B Marketing Automation Platforms”, Noah Elkin, Julian Poulter, Christy Ferguson, Ilona Hansen, Jeffrey Cohen, September 21, 2021.

Creatio was referred to as bpm’online in the 2019 report

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About Creatio

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.