Agreements
Terms and conditions
- Current agreements for new customers and existing customers renewals (Composable pricing Model)
- Master Subscription Agreement (including Service Level Agreement and Support Policy) effective as of February 03, 2026
- Capabilities Plans Annex to Master Subscription Agreement, effective as of January 15th, 2026
- Creatio AI Services Annex to Master Subscription Agreement, effective as of February 03, 2026
- Master Software License Agreement (including Maintenance & Support Policy) effective as of September 28th, 2023
- Capabilities Plans Annex to Master Software License Agreement effective as of October 18th, 2023
- For existing customers only: for additional product purchases during the current agreement term (OLD PRICING MODEL)
- Master Subscription Agreement (including Service Level Agreement and Support Policy) effective as of November 14th, 2022 and until the end of current agreement term, excluding renewals
- Master Software License Agreement (including Maintenance & Support Policy) effective as of November 14th, 2022 and until the end of current agreement term, excluding renewals
Documentation for EU Customers
Archive (for informational purposes only)
- Master Subscription Agreement (Released September 28th, 2023 and effective until February 02nd, 2026
- Capabilities Plans Annex to Master Subscription Agreement (Released October 29th, 2025 and effective until January 14, 2026)
- Capabilities Plans Annex to Master Subscription Agreement (Released November 13th, 2024 and effective until October 28, 2025)
- Capabilities Plans Annex to Master Subscription Agreement (Released October 18th, 2023 and effective until November 13th, 2024)
- Data Processing Addendum (effective until April 9, 2024)
- Subprocessors List (effective until April 9, 2024)
- Capabilities Plans Annex to Master Subscription Agreement (Released September 27th, 2023 and effective until October 18th, 2023)
- Capabilities Plans Annex to Master Software License Agreement (Released September 27th, 2023 and effective until October 18th, 2023)
- Master Subscription Agreement (Released June 1st, 2022 and effective until November 13th, 2022)
- Master Software License Agreement (Released June 1st, 2021 and effective until November 13th, 2022)
- Master Subscription Agreement (Released April 1st, 2021 and effective until May 31st, 2022)
- Master Software License Agreement (Released April 1st, 2021 and effective until May 31st, 2022)
- Data Processing Addendum (effective until December 13th, 2021)
- Master Software License Agreement (Released July 1st, 2020 and effective until March 31st, 2021)
- Master Subscription Agreement (Released July 1st, 2020 and effective until March 31st, 2021)
- Master Subscription Agreement (Released October 30, 2019 and effective until June 30th, 2020)
- Master Subscription Agreement (Released May 7, 2018)
- Master License Agreement (Released July 28, 2016)