Streamlining car dealership services with Creatio BPM solutions

November 20, 2019

Dealer eProcess is a company operating as a full service digital partner with over 1,600 dealer groups across the United States, Canada, and Holland. Leading in digital transformation solutions for car dealerships, the company offers a range of services, including Responsive Server Side automotive websites, Dealership Management System attribution, as well as digital marketing and digital retailing solutions for automobile manufacturers and sellers. Lexus, Toyota, Alfa Romeo, ACURA, Chevrolet, BMW, Mazda, Fiat, Jeep, Cadillac, KIA, RAM – all these leading car brands trust Dealer eProcess as their certified reseller.

To fulfill its corporate mission to help automotive companies dominate their market, Dealer eProcess knew it must exhibit excellence itself. The company required a powerful software solution to ensure nimble process tracking of various teams, provide robust ticketing system for streamlined, automated services, and develop personality-driven sales experiences.

Dealer eProcess selected Creatio for several reasons:

• The CRM system’s flexibility in designing and modifying a range of business processes

• Large-scale sales, marketing, and service automation to maximize process efficiency

• Comprehensive data management and analysis tools to incorporate data into cutting-edge graphics environment

• The ability to develop omnichannel pathways to interact with customers utilizing more personalized methods Dealer eProcess was able to utilize Creatio’s advanced solutions to improve operational performance and provide its customers with top-notch services.

Learn more about Dealer eProcess success with Creatio here.

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