What is BPMS?

Discover what benefits BPMS may bring to your business. Manage business processes successfully with the leading software from Creatio.

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How to manage business processes using BPMS

Frequent changes in business processes, which require a more rapid and effective response, are common for markets with a high competitive environment (finance, insurance, telecommunications). There are many different approaches and software solutions that allow you to adjust the processes in accordance with dynamically changing business conditions. However, today businesses more often turn to a fundamentally new class of systems – Business Process Management System / Solution (BPMS). These business process management systems apply a process-driven approach to the company management allowing you to automate end-to-end business processes and quickly change them in case of necessity.

BPM as part of the management methodology

Generally, BPM software are just a tool for the execution of a new management methodology, called BPM (Business Process Management), its technological part.

In the context of management philosophy, BPM is a combination of ideology and software for business process management. This approach to management first appeared in 2000 and replaced popular business processes re-engineering, which was too complicated and consisted in a fundamental rethinking and radical reconstruction of processes. In a deeper understanding, BPM encourages to move away from a functional approach in company management to its interpretation as a collection of business processes. Unlike reengineering, BPM means continuous improvement of business processes, and its concept is based on the principle of close interaction within the team, with hardware and other systems.

The key advantage of BPMS is that its users have the opportunity to actively participate in the improvement of business processes through simple and intuitive tools. Systems of this class do not compete and are not an alternative to other accounting systems, but on the contrary – they combine them in a single unified management environment.

In other words, BPM software is an integrated set of tools for business processes modeling, automation of their execution and performance measurement.

All these benefits are possible due to the three components: the means of processes building, their execution (platform) and monitoring (process log).

Learn more about the intelligent platform for business processes management by Creatio

  • Business process execution in BPM system

    Business process execution begins with the scheme in the system. The execution of the process is the automatic passing all of its stages with the ability to control them. At the same time, each user involved in the business process execution understands the tasks and actions required from him. Depending on the configuration, business processes can be started manually by the user, or automatically by an incoming (trigger) event. During the process, the user receives system notifications on the following steps.

  • Process monitoring

    BPM solutions are more than just modeling and automating the business process execution. The equally important function of this class of systems is monitoring and in-depth analytics of all business processes in the company. Moreover, continuous process monitoring, identification, and elimination of process bottlenecks, their optimization based on these indicators is the most complex task. System tools allow you to get the right information and measure the process more accurately. In the Creatio system, such a tool is a process log. Thanks to the availability of process log, you can track any performance metrics and visualize these data using dashboards.

  • Business process management

    Creatio enables to automate and enhance any business process, which allows organizations to achieve the desired results faster. Intuitive process designer provides allows users with no IT knowledge easily create business processes. All the processes in Creatio are stored in the process log, which enables to effectively analyze them using any metrics.

  • Case management

    Studio Creatio provides users with the ability to manage unstructured processes. Users are able to easily change, remove or add necessary stages and steps. With the help of the case engine, the system suggests the next steps needed to achieve the best process outcomes.

  • System designer

    The software features unlimited capabilities for customization. Users are able to configure almost every system object as Creatio provide out-of-the-box tools for easy customization. For instance, there is Section Wizard that allows for changing, adding or removing certain system field or sections. What’s more, Creatio users can even change the system business logic.

  • Core configuration

    Creatio helps in solving different business tasks – from managing employee profiles and consolidating all customer data in a single environment to streamlining omnichannel communication with the clients. In addition, it is easier to manage daily tasks and activities with the help of the out-of-the-box integration with Google Calendar and MS Exchange.

Evaluating all the benefits of business processes modeling in the BPM system

Building processes in BPM software is based on BPMN 2.0 notation – the most modern and complete language for business processes modeling among the existing ones. The notation is flexible to promptly change business processes and is simple enough for non-professionals to model them.

  • Modeling processes in business process management system:

To build processes in the Creatio system, the user just needs such a tool as a process designer. The conventions used by the designer for business process modeling are presented in the form of flowcharts and diagrams, which makes the procedure understandable due to the transparency. A set of rules and elements, which are used for process modeling, makes it flexible. The indisputable advantage of modeling the company's business processes in BPM systems is that these processes are not simply documented, but are performed. This allows you to pre-test them and correct the weak points before starting the process.

Ready to get started?

Creatio offers a number of various editions and pricing, which allows you to select the edition that best fits your business model.

We are inspired to create best-of-breed technologies for process-driven CRM

Creatio provides unique synergy of BPM technologies and CRM for sales, marketing, service to empower organizations to accelerate time-to-strategy execution. The beauty and the core value of Creatio products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love Creatio's engaging interface with a social look and feel, free from redundant information to keep them focused on what's relevant. Today, the company serves thousands of customers worldwide.

Creatio has been widely recognized by key industry analysts, receiving multiple awards.

  • Сreatio (formerly bpm’online) named a Leader in the Gartner Magic Quadrant for Sales Force Automation (2020).

  • Creatio (formerly bpm'online) named a Leader
    in the Gartner Magic Quadrant for CRM Lead Management (2020)

  • Creatio (formerly bpm'online) has been included
    in the Gartner Magic Quadrant for the CRM Customer Engagement Center (2020)

  • Creatio (formerly bpm'online) has been included in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (2019)

  • Creatio (formerly bpm'online) has been included
    in the Gartner Magic Quadrant for Intelligent Business Process Management Suites (2019)

  • Creatio (formerly bpm'online) named a Strong Performer in The Forrester Wave™: Digital Process Automation for Wide Deployments, Q1 (2019)

  • Creatio (formerly bpm'online) named a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q2 (2019)

  • Creatio (formerly bpm'online) named a Strong Performer in The Forrester Wave™: CRM Suites,
    Q4 (2018)

  • Creatio (formerly bpm'online) named a Strong Performer in The Forrester Wave™: B2B Marketing Automation Platforms, Q4 (2018)

  • Creatio (formerly bpm'online) named a Strong Performer in The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 (2018)

  • Creatio (formerly bpm'online) named a Strong Performer in The Forrester Wave™: Sales Force Automation Solutions, Q2 (2017)

  • Creatio (formerly bpm'online) has been recognized as a Leader in the CRM Technology Value Matrix 2020 by Nucleus Research for the fourth year
    in a row.

  • Creatio (formerly bpm’online) named a Leader
    in the Grid Report for Business Process Management, Summer 2020 by G2 (formerly G2 Crowd).

  • Creatio (formerly bpm'online) named a winner
    of the CRM Watchlist 2020 award led by Paul Greenberg, one of the most influential thought leaders in the CRM industry.

  • Creatio (formerly bpm'online) named a 5-Star Partner Program Award Winner among Cloud Vendors by CRN Magazine for the third consecutive year (2020).

  • Creatio (formerly bpm’online) named a winner of a People’s Choice Stevie® Award for Favorite New Products in The 18th Annual American Business Awards® (2020).

  • Creatio (formerly bpm’online) named a Leader
    in three categories of the 2019 CRM Market Leader Awards - Enterprise CRM, CRM for Midsize Companies and SFA.

  • Creatio (formerly bpm'online) named a winner
    of a Gold Stevie Award in the Digital Process Automation Solution category in The 17th Annual American Business Awards. (2019).

  • Creatio (formerly bpm'online) named Market Leader in the Summer 2020 Low-Code Development Platforms Customer Success Report.

  • Creatio (formerly bpm’online) named a Top 1 business process management solution by FinancesOnline for the second year in a row (2019).

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