What is BPMS (Business Process Management System)?

Discover what benefits BPMS may bring to your business. Manage business processes successfully with the leading software from Creatio

BPMS Definition

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BPMS stands for "Business Process Management Software" or "Business Process Management System." BPMS is a tool for the execution of management metholodgy to improve an organization’s business processes through identification, modeling, automation, analysis and performance measurement.

The key advantage of BPMS is that its users have the opportunity to actively participate in the improvement of business processes through simple and intuitive tools. All these benefits are possible due to the three components: the means of processes building, their execution (platform) and monitoring (process library).

How it works?

 1  Process definition and analysis

A process is a sequence of activities which are executed in order to attain a particular result. Prior to the automation of workflows, processes require documentation. Process documentation requires collaboration and planning amongst stakeholders to determine the most efficient and suitable actions for the fulfilment of a task. Business process flows can then be recreated within a business process management system and reviewed by relevant personnel to ensure an effective portrayal of the process is achieved.

 2  Process design (or developing)

To build processes in the Creatio system, the user needs a process designer tool. The tools used by the designer for business process modeling are presented in the form of flowcharts and diagrams. A set of rules and elements, which are used for process modeling, make it flexible. The indisputable advantage of modeling the company's business processes in BPM systems is that these processes are not simply documented but are tried-and-tested. This allows the user to make amendments to the weak points before going live.

 3  Automation

Automation is the means by which a process is performed with minimal intervention. The automation of workflows helps businesses better manage and optimize their processes. The building of automations involves assembling actions and inputting the mechanisms needed to simulate the behavior and result of a process. The tasks most likely to be automated are those that recur frequently, are the typical rote work in employees’ day-to-day functions and are completed quicker through an automated process.

 4  Analytics

Business process management system tools offer numerous levels of reporting or the ability to integrate with reporting tools to supply analytics about process performance. Reports are linked to key performance indicators and provide data on the effectiveness of processes, team members, teams, etc. Data analytics can help determine operational inefficiencies for ongoing operational and process improvement.

Key features of Business Process
Management System

  • Process monitoring

    BPM solutions are more than just modeling and automating the business process execution. The equally important function of this class of systems is monitoring and in-depth analytics of all business processes in the company. Moreover, continuous process monitoring, identification, and elimination of process bottlenecks, their optimization based on these indicators is the most complex task. System tools allow you to get the right information and measure the process more accurately. In the Creatio system, such a tool is a process log. Thanks to the availability of process log, you can track any performance metrics and visualize these data using dashboards.

  • Process design & execution

    Creatio enables automation to enhance any business process, which allows organizations to achieve the desired results faster. Intuitive process designer provides users with no IT knowledge easily create business processes. All the processes in Creatio are stored in the process log, which enables to effectively analyze them using any metrics.

  • Dynamic Case Management

    Dynamic Case Management (DCM) is a software-based approach of managing, improving, and automating operations. DCM provides users with the ability to manage unstructured processes. Users are able to easily change, remove or add necessary stages and steps. With the help of the case engine, the system suggests the next steps needed to achieve the best process outcomes.

  • BPMN support

    The equally important function of this class of systems is monitoring and in-depth analytics of all business processes in the company. Moreover, continuous process monitoring, identification, and elimination of process bottlenecks, their optimization based on these indicators is the most complex task. System tools allow you to get the right information and measure the process more accurately.

  • Ready-to-use process library

    Creatio offers a ready-to-use process library; a convenient platform where a company can store a thorough breakdown of the organization’s workflows and processes. The workflows are accessible to teams from various departments and provide detailed instructions on how a procedure is to be conducted from start to finish. Here, processes can also be altered as necessary to fit the needs of a company through the scaling and advancing their digital transformation.

  • Core configuration

    Creatio helps in solving different business tasks – from managing employee profiles and consolidating all customer data in a single environment to streamlining omnichannel communication with the clients. In addition, it is easier to manage daily tasks and activities with the help of the out-of-the-box integration with Google Calendar and MS Exchange.

Pricing

Creatio Studio free

Free powerful tools for
collaborative process design
 

$0

Absolutely FREE
for unlimited number of users

  • Process designer

  • Process library

  • Collaborative process design

  • Process documentation

Creatio Studio enterprise

Process automation and
app delivery
 

$25

per user / month*
 

  • Business process management

  • Case management

  • System designer

  • Core configuration

  • Mobile application

  • Security and administration

Try Creatio BPMS

  • Easy automation of business processes with simple, intuitive tools

  • Ability to manage unstructured processes through DCM

  • In-depth analytics of business process performance

  • Ready-to-use library processes for design and execution

  • Ability to store, sort, organize and search processes in library

FAQ

Why do you need a Business Process Management System?

Businesses need to automate processes in order to keep up with modern demands and changing business environments. BPMS helps define workflows and build processes for tasks of any complexity to automate operations across several departments. BPM platforms provide the core technology for organizations undergoing digital transformation, helping them accelerate their transformation cycle, innovate and adapt faster.

How to manage business processes using BPMS?

Frequent changes in business processes are common for markets with a highly competitive environment. There are many different approaches and software solutions that allow you to adjust the processes in accordance with dynamically changing business conditions. However, today businesses more often turn to a fundamentally new class of systems – Business Process Management System / Solution (BPMS). These BPM Systems apply a process-driven approach to company management, allowing you to automate end-to-end business processes and quickly change them when the need arises.

What systems are the key players in the market?

Since the early 2000s, key players have risen to the BPMS market. Both of these players let you test, measure, and experiment with new business processes while collecting insights to support continual enhancement. Creatio, however, takes the basic BPMS capabilities and allows for low-come and dynamic case management synchronization.

What is BPM methodology?

Generally, BPM software is just a tool for the execution of a new management methodology, called BPM (Business Process Management), its technological part.

In the context of management philosophy, BPM is a combination of ideology and software for business process management. This approach to management first appeared in 2000 and replaced popular business processes re-engineering, which was too complicated and consisted in a fundamental rethinking and radical reconstruction of processes. In a deeper understanding, BPM encourages to move away from a functional approach in company management to its interpretation as a collection of business processes. Unlike reengineering, BPM means continuous improvement of business processes, and its concept is based on the principle of close interaction within the team, with hardware and other systems.

  • Сreatio (formerly bpm’online) named a Leader in the Gartner Magic Quadrant for Sales Force Automation (2020).

  • Creatio (formerly bpm'online) named a Leader
    in the Gartner Magic Quadrant for CRM Lead Management (2020)

  • Creatio (formerly bpm'online) has been included
    in the Gartner Magic Quadrant for the CRM Customer Engagement Center (2020)

  • Creatio (formerly bpm'online) has been included in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (2019)

  • Creatio (formerly bpm'online) has been included
    in the Gartner Magic Quadrant for Intelligent Business Process Management Suites (2019)

  • Creatio (formerly bpm'online) named a Strong Performer in The Forrester Wave™: Digital Process Automation for Wide Deployments, Q1 (2019)

  • Creatio (formerly bpm'online) named a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q2 (2019)

  • Creatio (formerly bpm'online) named a Strong Performer in The Forrester Wave™: CRM Suites,
    Q4 (2018)

  • Creatio (formerly bpm'online) named a Strong Performer in The Forrester Wave™: B2B Marketing Automation Platforms, Q4 (2018)

  • Creatio (formerly bpm'online) named a Strong Performer in The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 (2018)

  • Creatio (formerly bpm'online) named a Strong Performer in The Forrester Wave™: Sales Force Automation Solutions, Q2 (2017)

  • Creatio (formerly bpm'online) has been recognized as a Leader in the CRM Technology Value Matrix 2020 by Nucleus Research for the fourth year
    in a row.

  • Creatio (formerly bpm’online) named a Leader
    in the Grid Report for Business Process Management, Summer 2020 by G2 (formerly G2 Crowd).

  • Creatio (formerly bpm'online) named a winner
    of the CRM Watchlist 2020 award led by Paul Greenberg, one of the most influential thought leaders in the CRM industry.

  • Creatio (formerly bpm'online) named a 5-Star Partner Program Award Winner among Cloud Vendors by CRN Magazine for the third consecutive year (2020).

  • Creatio (formerly bpm’online) named a winner of a People’s Choice Stevie® Award for Favorite New Products in The 18th Annual American Business Awards® (2020).

  • Creatio (formerly bpm’online) named a Leader
    in three categories of the 2019 CRM Market Leader Awards - Enterprise CRM, CRM for Midsize Companies and SFA.

  • Creatio (formerly bpm'online) named a winner
    of a Gold Stevie Award in the Digital Process Automation Solution category in The 17th Annual American Business Awards. (2019).

  • Creatio (formerly bpm'online) named Market Leader in the Summer 2020 Low-Code Development Platforms Customer Success Report.

  • Creatio (formerly bpm’online) named a Top 1 business process management solution by FinancesOnline for the second year in a row (2019).