CRM in Australia

Australia’s CRM industry has a new premium vendor to satisfy the increased demand for powerful CRM solutions

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CRM market in Australia

In modern business environment, the need to automate business processes has become a common phenomenon. It is definitely hard to imagine, for example, warehouse or accounting company that doesn’t use specialized software. However, at the same time some businesses, especially medium and small ones, are often afraid of customer relationship management (CRM) system implementation and prefer to manage customer relations manually.

The most important goal of any organization is not to lose a customer. CRM software has already proved its effectiveness in helping to enhance customer acquisition, retention and service, therefore improving overall customer experience. CRM system is an application software designed to automate strategies of interaction with clients, in particular, to improve sales, optimize marketing and advance service. CRM solution will be of a great help in completion of the following tasks:

  • Getting a standardized database of contacts (customers, leads, counterparties).
  • Effective monitoring the quality of sales department performance at any time.
  • Getting statistics and analytics on the working with leads effectiveness (incoming calls, requests etc.).
  • Developing a successful business strategy.

CRM solutions in Australia

Like the rest of the world, Australian companies want to move their businesses forward as they apply metrics to track return on investment (ROI) and seek for the most efficient automation solutions developed primarily by Australian CRM companies as it is much more convenient to have local technical support from the chosen vendor. After examining Australian CRM software market, the Creatio team is strengthening its market presence in the Oceania region. As a result of the global expansion plan, Creatio will be able to address the needs of clients and partners in Australia more effectively and productively.

Marketing Creatio tools
Marketing Creatio tools

Like the rest of the world, Australian companies want to move their businesses forward as they apply metrics to track return on investment (ROI) and seek for the most efficient automation solutions developed primarily by Australian CRM companies as it is much more convenient to have local technical support from the chosen vendor. After examining the Australian CRM software market, the Creatio team is strengthening its market presence in the Oceania region.

Sales Creatio tools
Sales Creatio tools

Take advantage of the out-of-the-box sales processes that guide you through the most effective actions to make the most of your sales pipeline, minimizing errors and boosting results.

Sales Creatio tools
Sales Creatio tools

Employ out-of-the-box processes designed in compliance with ITIL best practices and recommendations. Follow built-in business processes to manage customer requests, service catalogues and SLAs.

Stay ahead of the competition with cutting edge Creatio CRM software!

Why Australian businesses choose Creatio CRM

Smart tools for business process management (BPM)

Creatio CRM is developed based on the powerful alliance of CRM and BPM technology. Built-in process designer allows to build your own custom business processes or use preconfigured ones that are based on the industry’s best practices. Thanks to dynamic case management, it is much easier to manage even unstructured processes using drag-n-drop tools that enable to add or remove necessary stages and steps depending on the situation.

Effortless synchronization and integration

Enjoy seamless integration with Microsoft Exchange and Google to simplify synchronization of email, contacts, and tasks. Employ a built-in utility for data import from/to Excel to effortlessly import or export your accounts and contacts data, product catalogues, documents, invoices, etc.

Complex email marketing campaigns in just a few clicks

Manage your email communications on a completely new level! Easily send bulk emails to multiple recipients and track responses. Segment the audience and schedule bulk emails with little to no effort. Creatio users can create visually appealing emails using built-in WYZIWYG designer and personalize them with the help of macros.

Agile system localization

Multilingual support and enhanced user tools for system translation enable users to easily localize the system into any language, which significantly decreases the time for the onboarding process.

Creatio has been widely recognized as one of the best cloud CRM solutions by key industry analysts, receiving multiple awards
  • Сreatio named a Leader in the Gartner Magic Quadrant for Sales Force Automation (2020).

  • Creatio named a Leader in the Gartner Magic Quadrant for CRM Lead Management (2020)

  • Creatio has been included in the Gartner Magic Quadrant for the CRM Customer Engagement Center (2020)

  • Creatio has been included in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (2020)

  • Creatio has been included in the Gartner Magic Quadrant for Intelligent Business Process Management Suites (2019)

  • Creatio named a Strong Performer in The Forrester Wave™: Digital Process Automation for Wide Deployments, Q1 (2019)

  • Creatio named a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q2 (2019)

  • Creatio named a Strong Performer in The Forrester Wave™: CRM Suites, Q4 (2018)

  • Creatio named a Strong Performer in
    The Forrester Wave™: B2B Marketing Automation Platforms, Q4 (2018)

  • Creatio named a Strong Performer in The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 (2018)

  • Creatio named a Strong Performer in The Forrester Wave™: Sales Force Automation Solutions, Q2 (2017)

  • Creatio has been recognized in the LCAP Technology Value Matrix 2020 by Nucleus Research.

  • Creatio has been recognized as a Leader in the CRM Technology Value Matrix 2020 by Nucleus Research.

  • Creatio named a Leader in the Grid® Reports for Business Process Management and CRM | Winter 2021 by G2.

  • Creatio named a winner of the CRM Watchlist 2020 award led by Paul Greenberg, one of the most influential thought leaders in the CRM industry.

  • Creatio named a 5-Star Partner Program Award Winner among Cloud Vendors by CRN Magazine for the third consecutive year (2020).

  • Creatio named a winner of a People’s Choice Stevie® Award for Favorite New Products in The 18th Annual American Business Awards® (2020).

  • Creatio named a Leader in three categories of the 2019 CRM Market Leader Awards - Enterprise CRM, CRM for Midsize Companies and SFA.

  • Creatio named a winner of a Gold Stevie Award in the Digital Process Automation Solution category in The 17th Annual American Business Awards. (2019).

  • Creatio named Market Leader in the Summer 2020 Low-Code Development Platforms Customer Success Report.

  • Creatio named a Top 1 business process management solution by FinancesOnline for the second year in a row (2019).

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