Creatio CRM

one platform to automate end-to-end customer journey with no-code and a maximum degree of freedom

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Users Love Creatio

Creatio Named a Visionary in the 2024 Gartner's Magic Quadrant for Sales Force Automation Platforms

Creatio Recognized as a Leader in the 2024 Gartner's Magic Quadrant for B2B Marketing Automation Platforms

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Creatio Positioned as the Only Leader in the 2024 Forrester Wave™: Low-Code Platforms For Citizen Developers

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Ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.

Explore Marketing Creatio

End-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.

Explore Sales Creatio

Omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom.

Explore Service Creatio

Why Creatio CRM?

What you can do with Creatio CRM

Maximize cross-team collaboration

Align your sales, marketing, and service teams with a seamless lead to repeat customer process based on the unified Creatio CRM workflows and single-source database.

Increase efficiency of campaigns

Create and manage multichannel marketing campaigns of any type and complexity. Evaluate marketing efficiency and optimize campaigns with rich CRM analytics.

Increase win rates

Automatically identify the areas requiring improvement in your sales efforts. Analyze and track your sales pipelines by stages, best reps, win/loss rate, etc.

Enhance customer experience

Improve customer service, accelerate response times, and personalize customer communications across all channels. Boost your CSAT, NPS, and CES scores.

Boost cross and up sales rates

Access comprehensive data with insights on customer buying behavior, preferences and needs. Identify the most relevant products and services you could cross-sell and upsell.

Build customer-first organization

Adapt to changing customer needs and market trends by continuously optimizing your CRM workflows, creating new applications via no-code, and using AI/ML to predict the best customer strategies.

Genuine care for our clients

Creatio CRM Key Features

Unified CRM experience

Boost productivity and collaboration with the unified UI/UX, shared database, and multi-team, multi-workspace data processing workflows across all Creatio CRM modules

360-degree customer
view

Deliver personalized customer experiences with full visibility into the customer’s profile, history of interactions, and AI/ML-generated insights based on customer-specific internal and external data.

Unlimited no-code
customization

Create unique business applications on top of Creatio CRM and customize its core modules with a rich set of no-code tools for UI/UX development, workflow automation, data modeling, integrations, and more.

End-to-end workflow
automation

Design and automate CRM, operational, and vertical-specific workflows of any complexity and across multiple business functions, use cases, and channels.

Real-time analytics and
reporting

Apply extensive built-in analytics, reporting, and KPI monitoring tools for common CRM scenarios, as well as easily design custom dashboards and vertical-specific BI applications with no-code.

What our customers say

We are utilizing Creatio as an enterprise CRM and business process management solution. Implementing Creatio is a part of our digital transformation journey.

Butch Knowlton

Executive Vice President
& Chief Information Officer at Ringler

From large-scale case processing automation to customized SLA management tools, omnichannel communication solutions, and actionable customer analytics, the system serves us as a one-stop-shop in delivering great customer experience.

Vazha Mantua

Deputy CIO at Bank of Georgia

Creatio's low-code/no-code capabilities make it possible to gain autonomy and efficiency, projects that used to take months are now completed in weeks or even days.

Jacob G.

Communication & Marketing Manager

We customized the platform and built workflows that help complete all the tasks quickly. Single customer view and data-driven analytics enable us to operate more efficiently and increase conversion rates.

German Delgado

Head of V Sales at Go Virtual

Studio Creatio simplifies and streamlines our software development lifecycle. It makes debugging, testing, and deployment process so much easier.

Nikita K.

Senior Sales Analyst

Creatio is a foundation for designing and management of all internal business processes. We customized our lead and opportunity management processes, automated complex compliance processes, and customer onboarding.

Valērijs Bikovs

Head of Internal Automation
Department at Decta

Creatio provides advanced analytics and reporting capabilities to track performance, identify areas of improvement and make data-driven decisions for your sales and marketing departments.

John Aldous Earl L.

L1 IT Infra Engineer at CIMB Bank Philippines

We are now equipped with intelligent solutions to handle all customer-facing processes: sales, marketing, customer service operations, medical underwriting, and claims management.

David Slaney

Consultant - Project Manager
at Saskatchewan Blue Cross

FAQ

What is CRM?

СRM stands for Customer Relationship Management and refers to the software that enables businesses to turn prospects into customers, engage and nurture leads, and retain existing clients, covering the whole customer lifecycle. The main goals of using a CRM platform are to improve a company’s relationships with clients, increase loyalty and close rates, and drive profits.

What does a CRM do?

Customer relationship management (CRM) software helps businesses acquire new customers, win their trust and satisfaction, and retain them by organizing their information, such as order history, preferences, or service cases, in a way that assists in building stronger relationships with them.

What are the three types of CRM?

The three types of CRM are collaborative (connects different departments with a single source of truth to align their activities), operational (offers flexible tools to create, monitor, and optimize customer-facing business processes), and analytical CRM systems (emphasize reporting capabilities and AI/ML-powered predictive analytics to clarify customer-facing activities to managers and executives).

What is the price of CRM?

The cost of the CRM products is estimated per user/month and depends on many factors such as functionality, the type of system deployment (cloud or on-premise), level of customization, etc. Creatio CRM starts from $40 per user/month.

How to choose the right CRM for my business?

The best place to start is by requesting a demo tailored to your specific business needs. The basic requirements for any CRM include user-friendliness and functionality, offering interfaces that are easy to use and can be customized without coding. Integration capabilities with other services and apps are crucial, as is scalability. Your chosen CRM should be able to handle a growing client database effortlessly and accommodate the addition of new users or teams at any time.

How do I start using CRM?

Start by defining your CRM strategy, including what goals you want to accomplish and the actions to do it. Then select a CRM platform and import existing customer information and contacts, customizing data entry fields and dashboards for a convenient view. Add tasks, files, tags, notes, and other business information to the CRM and configure automated analytics and workflows for the tasks that don't require human involvement. Now, you can leverage marketing CRM to create campaigns and manage your sales funnel. Try Creatio CRM for free to explore this process.

Ready to explore Creatio CRM further?