The Future of Banking: Evolution or Revolution?

Economic fluctuations, emerging tech trends, data accessibility and the drastic generational shifts are changing the customer behavior, including customers of banks and financial institutions

Explore why transition of the market towards digital banking is gaining pace

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Today, clients interact with a bank via mobile channel 20 to 30 times per month, while interactions via branch occur only 1 or 2 times per year. No wonder that forward-thinking banks strive to offer dynamic customer experiences and provide banking services across various channels.

Key findings:

What banks of the future will look like?

Trends that banks need to consider to win the battle for customers

What is changing in bank customer behavior?