Economic fluctuations, emerging tech trends, data accessibility and the drastic generational shifts are changing the customer behavior, including customers of banks and financial institutions
Explore why transition of the market towards digital banking is gaining pace
Today, clients interact with a bank via mobile channel 20 to 30 times per month, while interactions via branch occur only 1 or 2 times per year. No wonder that forward-thinking banks strive to offer dynamic customer experiences and provide banking services across various channels.
What banks of the future will look like?
Trends that banks need to consider to win the battle for customers