Travel BPM for the world’s best process automation

Business process customization has been one of the most popular topics lately. Bpm’online studio is an intelligent business process management and low-code platform that streamlines business processes and slightly adjusts to users’ personal needs.


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Bpm’online studio provides travel companies with powerful tools to easily manage and optimize their business processes. Now, you do not have to be a coder in order to design custom solutions and adjust them. The platform is easy to use even for a non-technical person.

In 2018, tourism is becoming more and more popular, which is no surprise – today people consider a holiday as an essential not the absolute luxury it used to be.

It is hard to believe that a few years ago travel agencies struggling with the growing number of clients had only one way to manage this – increase the number of employees. However, the thing they should have been thinking about is the automation of the inner processes in order to free their agents.

Process automation should be the top priority for travel agencies that want to succeed in the long run. Business process automation is actually the first thing travel companies should think about when starting a business. Take advantage of the capability to automate your inner business processes without much effort – implement bpm’online studio now!

Configuration tools

Bpm’online studio provides users with all the necessary tools for creating and configuring the application. You can find those tools in the system designer. Users can easily create new sections or edit existing ones using section wizard. Customize the system for your travel company and let each of your employees adjust, making sure they are comfortable to work and have all they need in a single system.

System designer

With bpm’online platform, you are able to customize almost everything in the system – from section structure and business logics, to system look and feel according to your travel agency needs. Thanks to system designer, uploading corporate logos, changing the color of the section panel as well as setting up workplaces for different types of users is not a problem anymore!

Deployment options

Alongside customization and open configuration, the platform offers two deployment options: cloud and on-site. Choose the one that fits your business needs best. Also worth mentioning that the mobile app can be used in both online and offline mode. No matter which option you select the data you need will always be at your fingertips.

Travel BPM: tailored to cover your process automation needs

Bpm’online studio has adjusted its capabilities and functionality to satisfy the needs of the most demanding travel agencies. With the help of the platform, accelerating the growth of the travel company is easier than ever before. Check out the functionality you might enjoy:

360° customer view

Monitor the customer from the first entry into the system. Track all the interactions he makes within your company. Check what he is interested in on your site. Add the missing information to the contact through the open source enrichment tools. Take advantage of the possibility to manage not only the data within the contact but also the person who works with it. Group the contacts according to the chosen parameters. Enjoy the analytical component of the system that offers you the account activity analysis.

Collaboration tools

Talk to your team with ease within the system through the inbuilt communication tools. Contact your customer through the system that allows you to call, email and text the client from the system. Put personal and group task in the calendar that is right at the tips of your fingers. Keep tracking the progress with the analytics available for you at the end of every day according to the analysis of the pointers you set up.

Business Process Management

Automate your inner trivial processes to make sure you have time for new creative processes and personal input for the special clients. Elaborate the complex business process to be automated with the process designer. Insure the flexibility of different activities with the Dynamic Case Management capabilities. Use the best business practices that are already available in the system.

Explore more benefits


Bpm’online was named a Leader in The Forrester Wave™:
CRM Suites for Midsize Organizations, 2016.
In addition, bpm’online has been recognized as a Strong Performer
in The Forrester Wave™: Sales Force Automation Solutions, 2017,
The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016;
The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017;
The Forrester Wave™: Dynamic Case Management, Q1 2018
and The Forrester Wave™: Digital Process Automation for Wide Deployments, Q1 2019.

Bpm’online has been named a Challenger in the Gartner Magic Quadrant for Sales Force Automation, 2018, 2017, 2016 and the Gartner Magic Quadrant for CRM Lead Management, 2017, 2016; recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015, included into the Gartner Magic Quadrant for Intelligent Business Process Management Suites, 2017 and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, 2018.

Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2018 for its unprecedented agility to modify processes on the fly.

Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.

CRM Magazine, the leading publication of the industry, recognized bpm'online as a Leader in the Midmarket CRM Suite and Sales Force Automation categories, as well as named the One to Watch in the Enterprise CRM Suite in the CRM Market Awards 2018. This is the fourth year in a row that bpm'online made it onto the leaderboard in the Midmarket CRM Suite category, with superb scores all around.

Bpm’online has been honored as Gold Stevie® Award Winner for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards. Winners were selected from over 3,500 nominations; bpm'online was named the winner of a Gold Stevie® Award in the Digital Process Automation Solution category in The 17th Annual American Business Awards®. Winners were selected from over 3,800 nominations.

In 2015 for the second time in a row bpm’online is selected as ISM Top 15 CRM Award winner by, ISM Inc., Customer-Centric Strategic Advisors. The company is positioned as a leader in the fast-paced CRM industry.

Bpm’online received a 2015 CRN® Enterprise App Award for its bpm’online mobile CRM application. Bpm’online’s mobile app was selected by a CRN editorial panel based on a combination of critical factors including functionality; suitability to task; ease of use; innovation; and potential value to solution providers, their customers and the market in general.

Bpm’online has been named as Leader in CRM Software and Business Process Management Grid® Reports by G2 Crowd, Summer 2018.

Bpm’online has been recognized as a winner in the CRM Watchlist 2019 award

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