Travel BPM for the world’s best process automation

Business process customization has been one of the most popular topics lately. Creatio studio is an intelligent business process management and low-code platform that streamlines business processes and slightly adjusts to users’ personal needs.

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Studio Creatio provides travel companies with powerful tools to easily manage and optimize their business processes. Now, you do not have to be a coder in order to design custom solutions and adjust them. The platform is easy to use even for a non-technical person.

In 2020, tourism is becoming more and more popular, which is no surprise – today people consider a holiday as an essential not the absolute luxury it used to be.

It is hard to believe that a few years ago travel agencies struggling with the growing number of clients had only one way to manage this – increase the number of employees. However, the thing they should have been thinking about is the automation of the inner processes in order to free their agents.

Process automation should be the top priority for travel agencies that want to succeed in the long run. Business process automation is actually the first thing travel companies should think about when starting a business. Take advantage of the capability to automate your inner business processes without much effort – implement Studio Creatio now!

Configuration tools

Studio Creatio provides users with all the necessary tools for creating and configuring the application. You can find those tools in the system designer. Users can easily create new sections or edit existing ones using section wizard. Customize the system for your travel company and let each of your employees adjust, making sure they are comfortable to work and have all they need in a single system.

System designer

With Creatio platform, you are able to customize almost everything in the system – from section structure and business logics, to system look and feel according to your travel agency needs. Thanks to system designer, uploading corporate logos, changing the color of the section panel as well as setting up workplaces for different types of users is not a problem anymore!

Deployment options

Alongside customization and open configuration, the platform offers two deployment options: cloud and on-site. Choose the one that fits your business needs best. Also worth mentioning that the mobile app can be used in both online and offline mode. No matter which option you select the data you need will always be at your fingertips.

Explore Creatio benefits

  • 360° customer view

    Monitor the customer from the first entry into the system. Track all the interactions he makes within your company. Check what he is interested in on your site. Add the missing information to the contact through the open source enrichment tools. Take advantage of the possibility to manage not only the data within the contact but also the person who works with it. Group the contacts according to the chosen parameters. Enjoy the analytical component of the system that offers you the account activity analysis.

  • Mobile application

    Have the possibility to enter the system whenever you want independently and get access to all necessary data and features on the go in just a few clicks. The mobile app can be installed on mobile devices with such operations systems as iOS, Android, and Windows Phone

  • Knowledge management

    Organize all the company documentation in the convenient way so that it could be used by any employee of the company to find the needed template or find the answer to a burning question.

  • Synchronization and integration

    Import and export Data without any losses with MS Exchange, MS Outlook, Google effortless integration and Excel data exchange.

  • Lead and opportunity management

    Monitoring of the prospect on further stages is enabled through lead and opportunity management. This functionality makes it easy to locate the lead or opportunity, check its history within a click in order to understand what to do next. Every lead and opportunity go through the process of distribution – you can assign a responsible employee that will handle this or that particular case.

  • Document flow automation

    Let us revert to the last stages of the pipeline on the opportunity step, submission of the proposal and contracting. Both stages require diligence as any document processing does. The system provides templates and documents with the relevant personal information, making document management less time-consuming. Contract management will help with the templates and documents preparation, making it easy to find them in the single contract database or tying them to the correspondent lead, opportunity or account. In case of recurring contracts with the different contacts from the same company, you can relate the documents to make a fast switch between them. Document flow automation will allow you to improve inner processes of approval, coordination or signing of the document. The system will just let you know when it has been approved and the document could move on. You will be able to approve or coordinate document in parallel or build a complex approval process completely automated in the system.


  • Product management

    Another irresistible feature is a product management. Unified product catalogue makes it easy to maintain it up-to-date and manage it. Use product attributes to gather products into relevant groups. Product selection could be easy in all-in-one window where you can adjust to see the availability of the product and any other characteristic you seem fit to be displayed to make the work easier. Knowledge database also might be useful for the employees – they will be able to find the answer to their questions without pasturing the superiors and by simply reading the corresponding article in the knowledge database.

The mission of Creatio is to help companies ACCELERATE!

Creatio is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. 

Creatio has been widely recognized by key industry analysts, receiving multiple awards.

  • Сreatio named a Leader in the Gartner Magic Quadrant for Sales Force Automation (2021).

  • Creatio named a Leader in the Gartner Magic Quadrant for B2B Marketing Automation Platforms (2021)

  • Creatio has been included in the Gartner Magic Quadrant for the CRM Customer Engagement Center (2020)

  • Creatio has been included in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (2021)

  • Creatio has been included in the Gartner Magic Quadrant for Intelligent Business Process Management Suites (2019)

  • Creatio named a Strong Performer in The Forrester Wave™: Digital Process Automation for Wide Deployments, Q1 (2019)

  • Creatio named a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q2 (2019)

  • Creatio named a Strong Performer in The Forrester Wave™: CRM Suites, Q4 (2018)

  • Creatio named a Strong Performer in
    The Forrester Wave™: B2B Marketing Automation Platforms, Q4 (2018)

  • Creatio named a Strong Performer in The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 (2018)

  • Creatio named a Strong Performer in The Forrester Wave™: Sales Force Automation Solutions, Q2 (2017)

  • Creatio has been recognized in the LCAP Technology Value Matrix 2020 by Nucleus Research.

  • Creatio has been recognized as a Leader in the CRM Technology Value Matrix 2020 by Nucleus Research.

  • Creatio named a Leader in the Grid® Reports for Business Process Management and CRM | Winter 2021 by G2.

  • Creatio named a winner of the CRM Watchlist 2020 award led by Paul Greenberg, one of the most influential thought leaders in the CRM industry.

  • Creatio named a 5-Star Partner Program Award Winner among Cloud Vendors by CRN Magazine for the third consecutive year (2020).

  • Creatio named a winner of a People’s Choice Stevie® Award for Favorite New Products in The 18th Annual American Business Awards® (2020).

  • Creatio named a Leader in three categories of the 2019 CRM Market Leader Awards - Enterprise CRM, CRM for Midsize Companies and SFA.

  • Creatio named a winner of a Gold Stevie Award in the Digital Process Automation Solution category in The 17th Annual American Business Awards. (2019).

  • Creatio named Market Leader in the Summer 2020 Low-Code Development Platforms Customer Success Report.

  • Creatio named a Top 1 business process management solution by FinancesOnline for the second year in a row (2019).

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