ON-DEMAND WEBINAR

Top 3 Ways For Businesses to Thrive Amid COVID-19 with Accelerated Digital Transformation

Barton Goldenberg

Barton Goldenberg

Founder and President

ISM Inc.

Nandeesh Madapadi

Nandeesh Madapadi

Enterprise Solutions Manager

Creatio

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About

It is no longer business as usual. Organizations around the world are learning to adapt to the ‘new normal’ resulting from the COVID-19 pandemic. Enhanced customer knowledge and relationships are key to success in this new normal. 

To discuss this topic and answer all questions that businesses are facing in times of uncertainty, Creatio has invited Barton Goldenberg, CRM pioneer, the founder and president of ISM Inc. and the author of ‘The Definitive Guide to Social CRM’. Barton shares his expertise in digital transformation and customer-centric technologies from his expert perspective on how to respond to ‘black swan’ circumstances through accelerated digital transformation.

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By submitting this form, you confirm that you agree to the storing and processing of your personal data by Creatio as described in the Privacy Policy

This is an interactive webinar so be sure to bring your questions to this event! Participate in a poll, ask questions and win a $100 Amazon gift card

Join the webinar and learn

WHAT

businesses should expect from the ‘new normal’ resulting from the Covid-19 pandemic?

WHY

organizations should accelerate through fast-tracking digital transformation in response to the changes in the business climate?

HOW

customer knowledge and enhanced customer-centric deployments can help organizations achieve business impact?

Speakers

Barton Goldenberg

Founder and President
ISM Inc.

Barton Goldenberg is founder and President of ISM Inc., known and recognized as thought-leader in customer-centric technology (www.ismguide.com & www.bartongoldenberg.com). Since 1985, Barton has designed and implemented customer-centric strategies in the areas of sales, marketing and customer service. Barton writes and speaks about meaningful trends in digital and customer strategies that change the way that organizations engage with today’s ‘always-on, always-connected’ consumer.

Nandeesh Madapadi

Enterprise Solutions Manager
Creatio

Nandeesh brings more than 20 years of experience in the software industry, building relationships with enterprises and helping clients to unify key lines of business, as well as connect customers across all channels of customer journey. Nandeesh has extensive expertise with low-code, process automation and CRM technologies.

Webinar's Agenda

Timeline
Speaker
Topic
11:00 - 11:40 AM
Barton Goldenberg
  • How leveraging of holistic customer profiles within CRM ensures digital transformation success

  • Implementing digital communities to enhance customer relationships and internal collaboration

  • How to achieve outstanding customer engagement by linking digital communities with CRM

11:40 - 11:50 AM
Nandeesh Madapadi
  • How does a process-driven CRM support digital transformation

  • Buyer’s and Seller’s view on a customer journey

  • Using low-code tools to accomplish automation and increase efficiencies

11:50 - 12:00 PM
Q&A session