It is no longer business as usual. Organizations around the world are learning to adapt to the ‘new normal’ resulting from the COVID-19 pandemic. Enhanced customer knowledge and relationships are key to success in this new normal.
To discuss this topic and answer all questions that businesses are facing in times of uncertainty, Creatio has invited Barton Goldenberg, CRM pioneer, the founder and president of ISM Inc. and the author of ‘The Definitive Guide to Social CRM’. Barton shares his expertise in digital transformation and customer-centric technologies from his expert perspective on how to respond to ‘black swan’ circumstances through accelerated digital transformation.
This is an interactive webinar so be sure to bring your questions to this event! Participate in a poll, ask questions and win a $100 Amazon gift card
How leveraging of holistic customer profiles within CRM ensures digital transformation success
Implementing digital communities to enhance customer relationships and internal collaboration
How to achieve outstanding customer engagement by linking digital communities with CRM
How does a process-driven CRM support digital transformation
Buyer’s and Seller’s view on a customer journey
Using low-code tools to accomplish automation and increase efficiencies