Banking webinar

How to win the battle for customers in the age of new banking with smart tech tools and refined processes

Michael Rooney, SVP and General Manager of bpm’online, is sharing his expertise on how banks can leverage next gen CRM technology to deliver superior customer service and win next-generation customers.

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According to research, SME customers are 4.5 times more likely to choose a bank with a good digital banking platform than one with branches nearby. Are banks ready to employ digital-first approaches and embrace innovations? 97% of CEOs in the financial industry consider innovations as their top priority for future growth, however, fewer than 20% feel well-prepared for the challenges of fast-paced transformations.

Speaker

Michael RooneySVP and General Manager at bpm’online

During the webinar, Michael Rooney shines a light on the gaps in traditional banking that limit their abilities to attract and retain next-generation customers. He demonstrates how an agile CRM platform can help banks and financial services companies outperform their competition and set them up for success in the age of new banking.

Recent studies reveal that the average cost per customer interaction in a traditional banking branch is almost 8 times higher than in a respective digital channel.

Watch the video to learn:

What success factors can be drawn from neobanking model?
Key ingredients of an optimal customer journey with your bank.
How to smoothly integrate digital innovations with traditional branch system?
How smart tech tools minimize service time in branches and contact-centers?
Steps to deliver a superior customer experience and boost sales results in banks.

Don’t miss out on learning how bpm’online can help banks and financial services organizations exceed client expectations and win leadership in the market.

Watch the video!

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