Choose Creatio customer service edition to automate your service processes

customer center

A perfect fit for companies looking to automate helpdesk and contact center operations.

A set of tools to deliver excellent customer service and manage omnichannel communications.

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per user / month*

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service enterprise

A perfect fit for medium and large businesses struggling to automate internal and external service processes,
including ITIL processes.

Sophisticated tools to manage a complete service cycle, provide exceptional service and support to customers and internal users.

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per user / month*

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CRM bundle

Leverage three full-fledged products for marketing, sales and service on a single CRM platform
Try it free

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of your CRM bundle >>

  customer center
service enterprise
Unified customer database
Omnichannel communications
Service catalogue
Business process management
Contact center
Service level management  
Configuration management  
Case management
Request management  
Problem management  
Knowledge management
Change management  
Release management  
Synchronization and integration
System designer

Learn more about Creatio customer service features

*Additional Information

The pricing of Service Creatio is indicated for monthly use of the software (including technical maintenance and updates to new versions).


The payment is made in USD:

  • Service Creatio Cloud, customer center edition — $ 540 per user / year;
  • Service Creatio On-site, customer center edition — $ 420 per user / year;
  • Service Creatio, service enterprise edition — $ 720 per user / year;
  • Service Creatio, service enterprise edition — $ 600 per user / year.

The system is available in two deployment options – Cloud and On-site Subscription.


The minimum annual purchase volume per customer is $5,000 which consists of Creatio products subscription cost or/and cost of any cloud or on-site Marketplace solution.


Displayed pricing does not include taxes and fees (such as VAT) prescribed by law.


The price includes a standard data processing package: 5 hours of machine learning (in general queue) and 100,000 predictions per month. The cost for additional data processing volume is quoted individually depending on required resources.


A minimum contract period for all products and editions is 3 years. A year assumes a period of 360 calendar days.


The cost of implementation is calculated separately.


Monthly subscription to Service Creatio Cloud includes all updates, technical support and 1 GB of storage space. Cost of additional 1 GB of storage space is $20 per year.
Data center additional services

Service Cost
Data storage
Data volume that is stored in Creatio
1 Gb storage for each license is already included in the subscription. Cost of additional 1 GB of storage space is $20 per year.
Weekly DB backups
file that the client can independently download via ftp
The price is $800. Additional charge for space on disk storage, exceeding the volume included in the subscription.
(website copy, used for development and testing)
When purchasing over 20 licenses, a copy of the website (the sandbox) is provided for two users free of charge. When purchasing less than 20 users, a copy of the website (the sandbox) is provided according to the price list of the chosen product.
On-site development
Testing and development of the system updates on the company’s own server.
When purchasing 20+ licenses 2 licenses go free of charge.
Deployment on a dedicated server
The ability to deploy a system on a dedicated server, where other companies’ systems are not hosted. It enables a more flexible system configuration and customization.
The cost of service is calculated separately in accordance with required resources.