Choose the Service Creatio edition

to provide excellent customer service
customer center
A perfect toolkit for companies looking to automate their helpdesk and contact center operations
$4538£35AU$75
$3530£27AU$60
per user/month*
Cloud
On-site
service enterprise
A robust solution for medium/large enterprises eager to manage a complete service cycle and support external/internal users
$6051£46AU$100
$5043£39AU$85
per user/month*
Cloud
On-site
CRM bundle
Choose the configuration of Service, Sales and Marketing Creatio that serves your business needs best

Edition features

customer center
service enterprise
Customer 360° Profile
Omnichannel communications
Service catalogue
Contact center
Self-service portal
Service level management
Configuration management
Case management
Request management
Problem management
Knowledge management
Change management
Release management
customer center
Customer 360° Profile
Omnichannel communications
Service catalogue
Contact center
Self-service portal
Case management
Knowledge management
service enterprise
Customer 360° Profile
Omnichannel communications
Service catalogue
Contact center
Self-service portal
Service level management
Configuration management
Case management
Request management
Problem management
Knowledge management
Change management
Release management

Platform features

customer center
service enterprise
Business process management
Low-code/no-code configuration
Analytics
Collaboration tools
AI and machine learning tools
Mobile application
Access and user management
Development framework
customer center
Business process management
Low-code/no-code configuration
Analytics
Collaboration tools
AI and machine learning tools
Mobile application
Access and user management
Development framework
service enterprise
Business process management
Low-code/no-code configuration
Analytics
Collaboration tools
AI and machine learning tools
Mobile application
Access and user management
Development framework

Embrace the opportunities offered by Service Creatio

*Additional Information
  1. The pricing of Service Creatio is indicated for monthly use of the software (including technical maintenance and updates to new versions)
  2. The payment is made in USD:
    • Service Creatio Cloud, customer center edition — $540 per user/year;
    • Service Creatio On-site, customer center edition — $420 per user/year;
    • Service Creatio Cloud, service enterprise edition — $720 per user/year;
    • Service Creatio On-site, service enterprise edition — $600 per user/year.
  3. The system is available in two deployment options – Cloud and On-site Subscription.
  4. The minimum annual purchase volume per customer is $5,000, which consists of the Creatio product(s) subscription cost or/and cost of any cloud or on-site Marketplace solution.
  1. Displayed pricing does not include taxes and fees (such as VAT) prescribed by law.
  2. The price includes a standard data processing package: 5 hours of machine learning (in general queue) and 100,000 predictions per month. The cost for additional data processing volume is quoted individually based on the resources required.
  3. A minimum contract period for all products and editions is 3 years. Creatio defines a period of 360 calendar days as one year.
  4. The cost of implementation is calculated separately.
  5. The payment shall be made in USD at the rate of the European Central Bank and/or the Bank of England and/or The Reserve Bank of Australia at the date of payment.
Additional services
Data storage

Data volume that is stored in Creatio. 1 GB storage for each user is already included in the subscription. Cost of additional 1 GB of storage space is $20 per year.

Fixed IP address

Linking a client to a specific IP address that cannot be changed without a client’s approval. This service costs $230 as a setup payment and $230 per year per one site.

Deployment on dedicated servers

The ability to deploy a system on a dedicated server where other companies’ systems are not hosted. It enables a more flexible system configuration and customization. The cost of this service is calculated separately and is based on the resources required. Recommended for organizations that have one of the following requirements:

  • Resource-intensive integrations, project improvements.
  • Increased security level.
  • The need for more flexible configuration of the OS and the installation of additional software on application servers and DBMS.
  • Maintaining a continuously high performance level and excluding the impact of other system instances.
  • Custom maintenance window requirement.
VPN-tunnel

Secure access between a client’s IT Infrastructure and a client’s site in the Cloud. Mainly used for safe integration organization. This service costs $1950 as a setup payment and $800 per year for one site. The service has limitations to be clarified before purchasing.

Site for development

Additional system instance, used for development and testing. When purchasing subscriptions for over 20 users, an additional system instance could be provided for two users free of charge. When purchasing subscriptions for fewer than 20 users, an additional system instance is provided according to the price list of the chosen product. There is an additional charge for disk storage space.

On-site development

System development and testing on company’s own servers. When purchasing subscriptions for 20+ users, 2 subscriptions are free of charge.

Automatic database unloading (backing up)

File that the client can independently download via FTP. This service costs $800 per year. Additional charge for disk storage space applies.

Technical support

Creatio provides technical support in packages — Basic, Business, and Premium. The Basic package is offered at no additional cost as part of the subscription, it can be extended to the Business and Premium packages. The purchase of a support package is mandatory when buying software subscription. The packages are purchased for a period of not less than one year for all products that are used by the client.