Choose the Service Creatio edition
to provide excellent customer service
customer center
A perfect toolkit for companies looking to automate their helpdesk and contact center operations
$45€45£45AU$79¥6750
$35€35£35AU$62¥5250
per user/month*
Cloud
On-site
service enterprise
A robust solution for medium/large enterprises eager to manage a complete service cycle and support external/internal users
$60€60£60AU$106¥9000
$50€50£50AU$88¥7500
per user/month*
Cloud
On-site
CRM bundle
Choose the configuration of Service, Sales and Marketing Creatio that serves your business needs best
Edition features
customer center
service enterprise
Customer 360° Profile
Omnichannel communications
Service catalogue
Contact center
Self-service portal
Service level management
Configuration management
Case management
(including incidents and service requests)
(including incidents and service requests)
Problem management
Knowledge management
Change management
Release management
customer center
Customer 360° Profile
Omnichannel communications
Service catalogue
Contact center
Self-service portal
Case management
(including incidents and service requests)
(including incidents and service requests)
Knowledge management
service enterprise
Customer 360° Profile
Omnichannel communications
Service catalogue
Contact center
Self-service portal
Service level management
Configuration management
Case management
(including incidents and service requests)
(including incidents and service requests)
Problem management
Knowledge management
Change management
Release management
Platform features
customer center
service enterprise
Business process management
Low-code/no-code configuration
Analytics
Collaboration tools
AI and machine learning tools
Mobile application
Access and user management
Development framework
customer center
Business process management
Low-code/no-code configuration
Analytics
Collaboration tools
AI and machine learning tools
Mobile application
Access and user management
Development framework
service enterprise
Business process management
Low-code/no-code configuration
Analytics
Collaboration tools
AI and machine learning tools
Mobile application
Access and user management
Development framework
*Additional Information
- The pricing of Service Creatio is indicated for monthly use of the software (including technical maintenance and updates to new versions)
-
The payment is made in USD:
- Service Creatio Cloud, customer center edition — $540 per user/year;
- Service Creatio On-site, customer center edition — $420 per user/year;
- Service Creatio Cloud, service enterprise edition — $720 per user/year;
- Service Creatio On-site, service enterprise edition — $600 per user/year.
- The system is available in two deployment options – Cloud and On-site Subscription.
- The minimum annual purchase volume per customer is $2,000, which consists of the Creatio subscription cost or/and the cost of any Marketplace solution.
- Displayed pricing does not include taxes and fees (such as VAT) prescribed by law.
- Cloud deployment price includes a standard data processing package: 5 hours of machine learning (in general queue) and 100,000 predictions per month. The cost for additional data processing volume is quoted individually based on the resources required.
- On-site Subscription requires an additional license for data processing package. The cost for an additional license is $600 per month without any limits on data processing volume. The machine learning and data processing services for Creatio On-site Subscription are also available via cloud. The terms are found in our cloud licensing agreement.
- A minimum contract period for all products and editions is 3 years.
- The cost of implementation is calculated separately.
- The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.
Additional services
Data storage
Data volume that is stored in Creatio. 1 GB storage for each user is already included in the subscription. Cost of additional 1 GB of storage space is $20 per year.
Deployment on dedicated servers
The ability to deploy a system on a dedicated server where other companies’ systems are not hosted. It enables a more flexible system configuration and customization. The cost of this service is calculated separately and is based on the resources required. Recommended for organizations that have one of the following requirements:
- Resource-intensive integrations, project improvements.
- Increased security level.
- The need for more flexible configuration of the OS and the installation of additional software on application servers and DBMS.
- Maintaining a continuously high performance level and excluding the impact of other system instances.
- Custom maintenance window requirement.
VPN-tunnel
Secure access between a client’s IT Infrastructure and a client’s site in the Cloud. Mainly used for safe integration setup. This service costs $1950 as a setup payment and $800 per year for one site. The service has limitations to be clarified before purchasing.
Site for development
Additional system instance, used for development and testing. When purchasing subscriptions for 20+ users, 2 subscriptions for development and testing needs are offered free of charge. When purchasing subscriptions for fewer than 20 users, an additional system instance is provided according to the price list of the chosen product. There is an additional charge for disk storage space.
On-site development
System development and testing on company’s own servers. When purchasing subscriptions for 20+ users, 2 subscriptions for development and testing needs are offered free of charge.
Automatic database unloading (backing up)
File that the client can independently download via FTP. This service costs $800 per year. Additional charge for disk storage space applies.
Technical support
Creatio provides technical support in packages — Basic, Business, and Premium. The purchase of a support package is mandatory when buying software subscription. The packages are purchased for a period of not less than one year for all products that are used by the client.