-
Products
No-code platform
-
Studio
Effortlessly build custom solutions
and processes using low-code tools -
Process designer
Design process diagrams with
simple visual tools -
Business apps
Out-of-the-box solutions to extend
platform functionality
-
Studio
-
Services
Support
-
Technical support
Get expert help and guidence for the best
experience with the platform -
Customer success management
Perceive rock-star customer service
with a dedicated success manager -
Implementation and consulting
Get pro advisory and integration support
from industry gurus
Resources-
Self-service portal
Get answers to your requests with
a comprehensive knowledge base -
Documentation
Explore limitless platform capabilities
with detailed documentation -
Community
Connect with peers and share
your expertise
Academy-
Trainings
Creatio knowledge hub: e-learning,
guided learning and corporate training -
Certification
Get accreditation for your
knowledge and professional skills -
University program
Boost your syllabus with
a Low-Code Platform
-
Technical support
-
Industries
Industry solutions
- Customers
-
Partners
Creatio partner ecosystem
-
Partner benefits
Award-winning partner program
with up to 50% partner margins -
Become a partner
Grow your business with a leading
Low-code BPM and CRM vendor
-
Partner catalog
Global community of 600+ partners
from all around the world -
Partner services
Integration and advisory services
from leading technology companies
-
Success portal
Single portal to manage
your marketing and sales -
Marketplace
Ready-to-use apps and vertical solutions
to extend platform functionality
-
Partner benefits
- Insights
-
About
Company
-
About
Key facts about Creatio, our customers,
partners and products -
Recognition
Product and corporate awards
and recognition -
Contacts
Company offices and contact
information
-
Our values
Values that shape the way we do
business -
Careers
Become a part of our team to help more
businesses around the world accelerate
News & Events-
News
Recent updates on product development, news
on the Creatio partner and customer community -
No-code talks with Creatio
The latest news on no-code and digital
transformation on the Creatio Podcast -
No-Code Days: Freedom to Create
Join a 2-day conference for IT and digital leaders
on the future of no-code workflow automation and CRM
NO-CODE DAYS: FREEDOM TO CREATE2-day conference focusing on business transformation with no-codeReserve a free seat -
About
Professional Services
At Creatio, we are inspired to help companies ACCELERATE business transformation. To do this, we rely on our highly trained and certified network of partners to provide implementation and consulting services for Creatio products. With more than 700 exceptionally skilled systems integrator and consulting partners in 110 countries around the world, Creatio matches organization with the best partner for their implementation needs.
Project Implementation Methodology
The Creatio implementation methodology is based on PRINCE2, a worldwide acclaimed approach to project management that helps to significantly reduce project timelines, improve communication between team members, and deliver a turnkey solution that meets all business requirements. The PRINCE2 approach includes the following stages of the project execution: Elaboration, Execution, Transition, and Operation.

Elaboration
Specify project goals and tasks
Define the vision of the project

Execution
Customize and deliver staggered solutions

Transition
End-to-end testing
Operational testing
Trial operation

Operation
Finalize the project
Launch support
Review results
Elaboration
During the elaboration phase, together, we will determine project milestones, its concept, and specify goals and tasks.
Project charter
The Project Charter is an essential document that defines agreements and project goals. When preparing a project charter, we thoroughly study all the customer’s needs to define project outcomes and timelines.
Project concept
The Project Concept is created based on customer business cases and describes the whole process of the user experience, including workflow processes outside the system. This enables a common understanding of the system operation.
Execution
Creatio products are delivered to the customer as separate ready-to-use functional blocks. Our technical advisory group provides design engineering, system adaptation and functionality testing with every delivery. Once the Execution stage is finished, the system is fine-tuned according to your requirements.
Design engineering
Each requirement of yours is documented: system logic, integrations, pre-built reports, as well as test cases required for system customization.
Adaptation and testing
Creatio experts configure the system to fit your requirements. Your team tests and verifies the adjustments.
Delivery of functional blocks
Once our development team presents the customized solution, we test the system together.
Delivery testing by the customer
Your team tests the system in-house, checks its operation by launching the test cases and provides feedback.
Transition
At this stage, your task force tests the entire functionality of the system and your employees learn to work in the system.
Test operation
The Creatio team performs end-to-end testing of the system and delivers the product to your task force after completing the test cases.
Operational testing
After training, the test group starts working in the system. Creatio experts may supervise users for the first few days if needed.
Trial operation
Creatio experts tutor all your employees and the pilot group starts operating in the system.
Operation
The operation phase includes the formal closure of the project, analysis and future planning. The Statement of Acceptance is signed and Creatio conducts a user satisfaction survey and launches project support.
Project Finalization
Creatio experts present the project results and system functionality at a face-to-face meeting. After signing the required documents, both parties agree on further actions.
Project support launch
All your employees are now operating in the system. A Customer Success Manager is assigned to support your system.