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Products
No-code platform
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Studio
Effortlessly build custom solutions
and processes using low-code tools -
Process designer
Design process diagrams with
simple visual tools -
Business apps
Out-of-the-box solutions to extend
platform functionality
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Studio
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Services
Support
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Technical support
Get expert help and guidence for the best
experience with the platform -
Customer success management
Perceive rock-star customer service
with a dedicated success manager -
Implementation and consulting
Get pro advisory and integration support
from industry gurus
Resources-
Self-service portal
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a comprehensive knowledge base -
Documentation
Explore limitless platform capabilities
with detailed documentation -
Community
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Academy-
Trainings
Creatio knowledge hub: e-learning,
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Technical support
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Industries
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Partners
Creatio partner ecosystem
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Partner benefits
Award-winning partner program
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Become a partner
Grow your business with a leading
Low-code BPM and CRM vendor
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Partner catalog
Global community of 600+ partners
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Partner services
Integration and advisory services
from leading technology companies
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Success portal
Single portal to manage
your marketing and sales -
Marketplace
Ready-to-use apps and vertical solutions
to extend platform functionality
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Partner benefits
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About
Company
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About
Key facts about Creatio, our customers,
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Our values
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Careers
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News & Events-
News
Recent updates on product development, news
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No-code talks with Creatio
The latest news on no-code and digital
transformation on the Creatio Podcast -
No-Code Days: Freedom to Create
Join a 2-day conference for IT and digital leaders
on the future of no-code workflow automation and CRM
NO-CODE DAYS: FREEDOM TO CREATE2-day conference focusing on business transformation with no-codeReserve a free seat -
About
CSM is the real game changer. Customer success managers at Creatio provide lifetime guidance for the successful
use of Creatio technology. Unlike a classical support team, the functions of a CSM are not limited to resolution
of temporary technical issues. The mission of the CSM is to constantly maintain communications with the customer
and ensure that Creatio system’s key modules or specific features are utilized best and to the fullest, and that the customer business goals are fully met.
Major activities performed by the CSM include
- Regular contact with the customer
- Helping the customer to be acquainted with all the necessary features
- Gathering the initial information and helping the customer to have a technical query resolved
- Conducting weekly and individual (upon request) webinars with an overview of the Creatio system features and answers to the customer questions
- Providing a customer with eBooks and White Papers to help understand the Creatio applications better.
Working with our dedicated Customer Success Manager offers a number of benefits, among which:
- Fast onboarding thanks to constant contact of the CSM with the customer
- Early user adoption: getting all the questions answered and all the functions explained by the CSM
- Greater scale of system usage: your employees get well-trained during the webinars that enable a fuller
usage of Creatio applications - Higher ROI, lower TCO
Enjoy excellent customer experience and elevated support with Creatio customer success service