named a in the Gartner's
Magic Quadrant for
- Low-code platform
In the age of digitally native customers, selling has become more challenging while companies spend billions of dollars on sales teams. To close a deal, sales reps need to uphold to the golden rules of successful selling:
Telling is not selling: talk less and listen more
Selling is 60% listening and only 40% talking. During a conversation with a customer, a sales rep should identify and understand customers’ needs, find buying signals and close the deal. Therefore, prior to providing a solution, a sales rep will need to get at the root of the problem by asking the right questions to identify customers’ pain points behind their buying decision.
Leverage technology to make the most out of your customer data
Utilizing technology can help sales reps reveal meaningful customer insights, which can be incorporated into their decision-making process in order to make data-backed decisions in real time and increase the likelihood of a won deal.
Align with your marketing and customer service teams to get joined up across all your customer touch points
As the customer journey becomes increasingly complex and non-linear, it is of critical importance for marketing, sales and customer service teams to work together building business processes around a customer to gain complete visibility of the customer journey at all touchpoints.
Take advantage of mobile technologies to reach customers and data at the most suitable moment
To be quick, effective and responsive meeting customers at the most suitable moment, sales reps massively employ mobile apps to provide more personalized omnichannel customer experiences.
Measure every move to eliminate possible bottlenecks
Another important principle of successful selling is to keep a tight focus on the metrics that affect both revenue and customer satisfaction.
To help sales reps to close more deals, we have dedicated an entire eBook to reveal the key ingredients of successful selling.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner