named a in the Gartner's
Magic Quadrant for
- Low-code platform
Modern telemarketing agencies work in a very competitive field. To keep leading positions in this environment they need to embrace rapid technology change and growing customer demands. For telemarketing companies or other types of large call centers, implementing CRM and Contact Center management software can be invaluable in a variety of ways.
First, by adopting the use of a single CRM product throughout your company, you will simplify and streamline your current business processes. If you do not currently have a centralized CRM database of customer information, it’s likely that each of your employees is tracking customer data in their own way, making information sharing challenging. Having a single interface for tracking customers will reduce data entry time by eliminating previous duplication of effort across your employees, as well as give everyone a complete view of campaigns and results throughout the organization.
Next, CRM software can help you save time, as the software can be customized to help you complete tasks with fewer screen clicks. Additionally, it can automate processes which previously took up dozens of valuable man hours, such as sending emails and advertising mailings.
Furthermore, CRM system will help your company execute campaign management like never before. Telemarketing businesses can be particularly assisted by sales prospect demographic maps which allow for more targeted campaigns. The telemarketing CRM software can even go so far as to assign sales agents to specific tasks and reallocate resources as tasks are completed.
Finally, CRM software will provide your company with sophisticated and greatly enhanced reporting abilities. It has customized analytic tools which produce graphical reports to quantify team performance, detail agent statistics, and monitor company processes. All of this data can be easily downloaded from the system and emailed in mere moments.
Thus the use of customer relationship system will greatly impact the business of a telemarketing agency and improve its ROI.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner