named a in the Gartner's
Magic Quadrant for
- Low-code platform
Every year CRM Magazine awards companies which in the past year have made a significant impression on the industry. This year BPMonline was considered as exactly this kind of a company and was voted a Rising Star for 2012. In this blog I’ll try to explore what lies behind the words ‘significant impression on the industry’. To do so I will explain the main philosophy behind Business Process Management and its role in improving service within the CRM industry.
A BPM solution has always been seen as a tool for improving business efficiency via process automation and optimization. However, in the last decade the importance of service has increased dramatically, therefore businesses are striving to employ the latest BPM technologies to improve service. Surprisingly, there are only a few solutions that can provide process management tools accompanied with service desk functionality, therefore BPMonline decided to fill this niche.
The Editors of CRM Magazine, who selected this year’s Rising Star Awards really raised the bar in terms of the judging criteria. Luckily, our solution BPMonline Service Desk contains all the tools that are needed for delivering great service, such as request management, change management and SLA management tools The product employs a significant number of ITIL* recommendations, so, without undue modesty, it is correct to say that BPMonline Service Desk is an embodiment of ITIL best practices in software. Moreover, since BPMonline is a process management platform, all service processes can be changed on-the-fly.
Katerina Kostereva, CEO, says: “We understand this market, because we ourselves work hard to meet and exceed our customers’ expectations and we know how difficult it can be. But despite all these challenges, we also know how important it is to deliver great service to build long-lasting relationships with customers. That is why we continuously streamline our processes; the service department is the most innovative one in BPMonline”.
I should also mention that this is not our only award within the last 12 months, we have been honoured with several other significant accolades such as CRM Idol 2012 and inclusion in ZDNet’s CRM Watchlist 2012. We are pleased that thought leaders endorse process management for driving business performance and consider our BPM platform as one of the most highly demanded technologies available today.
*The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner