named a in the Gartner's
Magic Quadrant for
- Low-code platform
Historically, business process management (BPM) was employed for improving operational efficiency. Now, the approach to BPM has shifted its focus from cost-cutting business operations to improving front-office activities.
Mobile era fosters the next cycle of process innovation
More and more customers turn to their mobile devices first to engage and complete various transactions. Organizations massively employ mobile apps to provide more personalized customer experiences. The age of the customer drives the need to extend business processes to mobile channels to deliver better customer experiences across all mobile devices.
AI is rebalancing automation and the human touch
Cognitive intelligence helps employees deliver outstanding customer experience (CX) by binding intelligence and BPM. With AI-powered productivity tools, organizations can translate the continuous flow of customer data into a greater understanding of their clients and provide superior experiences that build brand loyalty.
BPM as an important catalyst for digital transformation
Driven by the need for speed and agility along with the traditional needs of efficiency and optimization organizations are now turning to BPM as a key driver of digital transformation. BPM helps to identify high impact processes where digitalization can make a real difference and process innovation leads to gaining a competitive advantage and more value.
Digital customer experience aligned with digital operational excellence
Digital transformation will require business process leaders to digitize key business processes that support customer touchpoints. It also means taking a closer look at the back-office processes to be optimized to improve the front office processes and deliver high-quality customer service. Business processes will need to connect with a wide range of endpoints and touchpoints to create exceptional customer experience.
Measure your ability to implement changes
In the age of the customer, it’s crucial to measure customer satisfaction accurately. Modern BPM metrics assesses the speed of making important changes to the process, business model, product, service, measuring agility and customer satisfaction.
BPM lies at the crossroad of operational efficiency, business agility and customer experience. To help navigate this complex landscape, we have dedicated an entire eBook to reveal the key components of successful customer engagement achieved with a low-code BPM software.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner