Campbell Corporate Services is an Australian-based owners corporation management company that prides itself on serving its customers in their daily property management operations.
Being one of the leaders in the industry, Campbell Corporate Services set a high bar for its services quality. However, an outdated CRM technology could no longer support the company’s operational efficiency. Without a unified customer data management and standardized customer service processes, Campbell Corporate Services’ employees could not handle an ever-growing backlog of customer requests. The company didn’t want to allow any chance of disappointing its cherished customers due to their technology lagging behind. Therefore, Campbell Corporate Services decided to upgrade its business technology with a cutting-edge, powerful BPM and CRM solution.
Creatio helped Campbell Corporate Services build a fully customized day-to-day job management system that streamlines customer service operations and boosts workplace productivity. With the help of Creatio’s automated case processing and productivity tools for customer service employees, over 10,000 active customer requests can now be managed successfully without delay.
To discover the insights of Campbell Corporate Services’ success with Creatio, click here.
