named a in the Gartner's
Magic Quadrant for
- Low-code platform
Did you know that Customer Service is the #1 factor that impacts trust in an organization? According to a recent research, 66% of customers switch companies due to poor service and more than 90% of them will never come back.
It takes time and consistency to develop a reputation for providing excellent customer service, but with the right foundation you can position your products or services for repeat clients and long-term relationships. Excellent customer service helps to raise loyal customers who are willing to refer your business to friends, family, and colleagues. These principles are fairly simple, but many businesses fail to incorporate them.
Join us at the upcoming live webinar Unleashing service excellence with smart tech tools and refined service processes hosted by Michael Rooney, SVP and General Manager at bpm’online. Michael will be sharing his expertise and real-life cases geared toward streamlining customer service processes that would prevent client churn while increasing customer loyalty. During the webinar you will learn specific metrics important while designing an effective customer service strategy and how to leverage bpm’online service to effectively manage cases and deliver a seamless omnichannel experience.
Take advantage of this one-hour webinar to explore the innovative customer service tools that deliver exceptional customer experience; learn how bpm’online helps organizations refine customer service processes and deliver consistent omnichannel experience for unleashing service excellence.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner