named a in the Gartner's
Magic Quadrant for
- Low-code platform
Windrose Airlines is a trusted airline company that offers a wide range of flights across Europe and the Middle East. Constantly raising the bar for its quality standards and customer services, the company experienced rapid growth in the last 15 years. With greater business efficiency in mind, Windrose Airlines decided to adopt a leading-edge technology to help them nurture customer centricity.
Heading towards customer-facing processes improvements, Windrose Airlines put Creatio at the center of its innovations strategy. The company was inspired by a wide array of capabilities and solutions the system could provide them. Therefore, with the help of Creatio, the airline’s customer support center went through a major overhaul.
Creatio helped the company leverage omnichannel customer experience with a range of technology-driven solutions, such as AI-powered chatbots enabling 24/7 customer support, a self-service portal for streamlined case management, and integration with a telephony solution. Automated requests processing, standardized cases routing, optimized customer data management, and enhanced communication channels were among the key gains the company observed upon implementing Creatio. Windrose Airlines is not going to stop at this point – together with Creatio, the company aims to improve its customer services even further.
Click here to learn more about Windrose Airline’s success with Creatio.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner