named a in the Gartner's
Magic Quadrant for
- Low-code platform
CRM is essential to achieve a successful and thriving business. A good CRM application can help you track all interactions between your company and its customers and can assist you in developing an ongoing relationship with your clients, even after that first point of sale. Learn more about CRM at What is CRM page.
Customer Relationship Management (CRM), which is the broad term covering how a business interacts with its customers, is essential to achieve a successful and thriving business. A good CRM application, which can help you track all interactions between your company and its customers, can assist you in developing an ongoing relationship with your clients, even after that first point of sale.
The first way CRM software can assist your business is by helping you communicate with customers. Keep track of detailed communication history, customer current needs and level of satisfaction in a single application. Automated workflows in the system will escalate complaints or compliments to the appropriate manager for follow-up.
Report features in CRM software can help you measure the level of customer service throughout your organization. You can use it to track product returns, order fulfillment times, delivery times, average time spent on client calls, and more.
CRM software can help automate different time-consuming tasks, helping to free time for more important sales-related activities and after-sales support. This will give your employees the more time to reach out to customers, keep your website accurate and up-to-date, and to respond to customer calls and emails quickly.
Good CRM also involves the constant solicitation of feedback from your customers. You can initiate this process through hard-copy or e-mailed newsletters from your business, face-to face appointments, telephone calls, or your website. Regardless of the manner in which you collect the input, it is important that your clients see how you are acting on it. Be sure to follow up with anyone who has completed a satisfaction survey or otherwise provided a suggestion to let them know how much you appreciate their helpful feedback, and to state what processes you have in place, or will have in place in the future, to address their concerns.
Learn how Creatio products can help you grow your business >>
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner