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Bpm’online ranked among Top 10 CRM by GetApp
Bpm’online is proud to announce that bpm’online CRM has been ranked among the top 10 CRM systems by GetApp, the largest cloud-based business apps marketplace.
GetApp’s quarterly report aims to make the initial task of finding a cloud-based business software application easier. The Q2 2015 ranking of CRM solutions identifies trends in CRM and provides valuable data to businesses that are looking for the best enterprise software.
Bpm’online CRM, ranked among the top 10 CRM systems by GetApp, is backed by a robust business process management engine and offers out-of-the-box best-practice processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance. In addition, the innovative solution stays on top of the competition by incorporating all the most important requirements to the next-generation CRM applications, identified in the report:
- CRM embraces the cloud – the report is citing that 90% of software spending will be on cloud applications in the next six years. As a cloud-based solution bpm’online CRM does not require additional investment in IT infrastructure – all updates, maintenance and technical support are included to the subscription cost. For those organizations requiring a bridge to a cloud-based future, bpm’online is also available in an on-premises version.
- Integrated all-in-one solution – bpm’online offers seamlessly integrated products on one platform to connect the dots between marketing, sales and customer service.
- Mobile app – GetApp’s research showed that over 86% of managers think that their business software should have a mobile app. Bpm’online provides a native mobile app at no additional charge and supports Windows Phone and Windows 8.1-operated devices, iOS and Android-based devices.
- Analytics – given the number of touch points that a customer can now use to access a company, analytics on customer behaviors can reveal new sales and marketing opportunities. With bpm’online, users have all the necessary tools to easily analyze performance and processes efficiency and make data-driven decisions.
“We are pleased to rank among the top solutions on the market in GetApp’s quarterly report,” - says Michael Rooney, SVP & General Manager at bpm’online. “Our mission is to create best-of-breed technologies for process-driven CRM. We believe that we have continually succeeded in delivering on this brand promise and offering great tools to help companies build strong relationships with their customers, while streamlining and facilitating customer-facing processes.”
“The CRM marketplace has become very crowded. With this ranking, we’re hoping to make the process of finding a CRM solution a lot easier for businesses. By providing impartial and comprehensive data considering multiple factors, business owners and decision makers can get an overall picture of the leading cloud based software applications in CRM,” says GetApp CEO and cofounder Christophe Primault.
GetApp is an online marketplace for cloud-based business apps that has been recently acquired by Gartner, the world’s leading information technology research and advisory company. The portal specializes in helping small and medium-sized businesses find, research, and get in touch with business app providers from over 100 software categories. GetRank, a GetApp's quarterly ranking is updated quarterly to reflect newly available data. A full copy of GetApp’s Q2 research report ‘Leveraging trends in CRM, Customer Service, and Call Center cloud solutions to achieve Customer Success’ can be downloaded on GetApp website.