Bpm'online, who provides unique synergy of BPM technologies and CRM to empower organizations to accelerate their time-to-strategy execution, is pleased to announce that it has been included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center. (1)
According to Gartner, this “Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel…At the heart of a CEC is a case management and problem resolution system. It requires a strong ability to create, split, federate, join, assign and escalate cases, to provide more than a marginal benefit to a CRM initiative.”
Bpm’online believes its recognition by Gartner in the 2017 Magic Quadrant for the CRM Customer Engagement Center denotes further validation of bpm’online’s mission to offer best-of-breed technologies for process-driven CRM. By providing a unique synergy of BPM technologies and CRM, bpm’online empowers organizations to accelerate time-to-strategy execution and faster adapt to the changing business landscape.
Thanks to bpm’online’s intelligent service management capabilities organizations are able to streamline their service operations as well as improve service teams’ agility. Best practice processes in bpm’online guide users through the most effective actions to deliver superior service. Knowledge management and case management capabilities combined with a powerful business process management engine allow companies to deliver fast, efficient and consistent resolutions for each customer case, ensuring a rewarding customer experience regardless of the channel. Bpm’online customers appreciate and score highly its capabilities for case routing and management, its out-of-the-box customer service processes and ease of use, as well as its cost-to-value.
“We are honored to once again be recognized for the customer engagement center,” said Katherine Kostereva, CEO and Managing Partner at bpm’online. “Organizations around the globe demonstrate service excellence to their customer by leveraging bpm’online service product that provides intelligent capabilities for service management. In addition, bpm’online provides companies with the needed level of agility to accelerate time-to-strategy execution.”
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The complete report is available on Gartner.com (requires subscription).
(1) Gartner, Magic Quadrant for the CRM Customer Engagement Center, 8 May 2017
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About bpm’online
Bpm'online provides unique synergy of BPM technologies and CRM for sales, marketing, service to empower organizations to accelerate time-to-strategy execution. The beauty and the core value of bpm’online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love bpm’online’s engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant. Today, the company serves thousands of customers worldwide.
For more information, visit: www.bpmonline.com
