We are pleased to announce that the Creatio 8.3.1 update package is here! The following key capabilities and improvements have been added to the Creatio product line.
Creatio.ai. Creatio 8.3.1 offers numerous new features and improvements for Creatio.ai:
- AI model selection. You can now fine-tune the performance of AI Agents and AI Skills by selecting which large language model (LLM) they should use. Available LLMs include GPT-5, GPT-4.1, GPT-4o, and GPT- 4.1 mini, each providing its unique advantages for specific use cases.
- AI-powered data model exploration. You can now easily explore Creatio’s data model and relationships between entities by asking questions in natural language. For example, you can ask where the customer’s risk score is stored or how the order is related to the product.
- AI-powered dashboard creation. You can now ask Creatio.ai to generate fully operational dashboards that contain the appropriate data, filters, and visualizations tailored to your specific needs.
- Access rights for AI Agents. It is now possible to control which users can view or invoke particular AI Agents, ensuring secure and targeted use.
- Creatio.ai in Microsoft Teams. You can now use Creatio.ai directly in Microsoft Teams via a Creatio.ai add-in.
- Other features, including Creatio.ai on-site deployment, working with files in Creatio.ai chat, Creatio.ai chat UX enhancements, etc.
Creatio composable apps. Creatio 8.3.1 provides updates and enhancements to some of Creatio’s major composable apps:
- Classic UI deprecation. Starting with Creatio version 8.3.2, support for the Classic UI shell will be officially discontinued. We strongly recommend and encourage all users to prepare for this change in advance by starting to adopt the new UI, running internal testing, and collecting feedback from your teams before the next Creatio 8.3.2 release.
- Financial Services Creatio. Numerous updates include the new Households section to access household data, added support for underwriting evaluations in application processing, the new ability to capture customer life events, the significantly improved Loans section for more visibility and control, the overhauled Cards section to manage retail card products in a structured way, numerous updates to the Bank accounts section, AI insights and alerts, and many others.
- Email Marketing app. It is now possible to personalize emails using conditions based on contact-related data, such as location, purchase history, gender, age, and website behavior. You can now also track and analyze user interactions seamlessly from your bulk email campaigns in Creatio using Google Analytics.
- Lead Generation app. You can now seamlessly monitor and evaluate landing page performance using Google Analytics insights on pages created in the Landing Page Designer. You can also compare landing page performance directly within Creatio.
- Case Management app. The "Summarize case" AI Skill was updated to enhance both skill selection and output quality. The skill now better recognizes user requests in different languages by expanding the description and keyword mapping. Additionally, the summary output was redesigned to provide more actionable, role-specific information.
- Knowledge Management app. If an object has multiple dynamic cases, Creatio now recommends only the playbook articles relevant to the current case and stage.
End user experience. A range of UI/UX and performance improvements have been introduced to make daily tasks more intuitive and efficient, including:
- UX enhancements. Creatio Classic UI now warns you if you try to close the window or tab while file upload is still in progress; section lists, list widgets, and galleries now have "Merge" as a bulk action; you can now view the values of encrypted fields to which you have sufficient permissions even if they are read-only; and page loading time for Freedom UI pages was improved.
- Multiple WCAG improvements. There are multiple WCAG improvements for such Creatio components as Creatio.ai chat, Feed, Timer, Message Composer, Calendar, and others.
No-code tools. Improved no-code tools will help you create more sophisticated and powerful apps faster and easier:
- Application hub. Creatio now checks if all dependent applications have compatible versions and blocks the installation if they do not meet the criteria. You can now also enforce version-level compatibility when declaring dependencies between apps.
- Freedom UI Designer. There is improved saving logic when different objects are used as data sources for a single page, the new List widget to display color-coded list data in your analytics, and multiple enhancements for such components as List, Multiselect Lookup, Feed, Toggle Panel, etc.
- Business rules. You can now set up more dynamic and personalized UX using visibility business rules for individual tab layout elements in the Toggle panel component; you can now also use comparison operators for numeric and date/time attributes in business rules conditions.
- Integrations. CMS now uses an improved encryption algorithm; you can now track sessions initiated by external applications in Creatio; you can assign role-based – rather than user-based – permissions for OAuth integrations; and other improvements.
Mobile app improvements. You can now use the Slider component, search in Creatio.ai chats, and use Current User Roles macros in business rules in Mobile Creatio.
Advanced customization. Improvements include additional installation checks for compatibility with the Creatio version, missing dependencies, and minimum required versions of dependent apps; the platform architecture was enhanced by converting the Custom package into a regular package, which removes unnecessary dependencies and eliminates the risk of cyclic dependencies; also, it is now possible to work with environment schemas in the Configuration section.
Administration. Creatio 8.3.1 features multiple enhancements to speed up and synchronize application data translation; you can now also track export to Excel operations in the audit log.
Beta testing of new features. These features are available for beta testing in Creatio version 8.3.1.
- Validation for installed files. Creatio now can streamline the app or package installation by validating apps or packages for missing dependencies and compatibility issues before installation. If missing dependencies are detected and they exist in the Creatio Marketplace, the Application installer microservice automatically enriches the initial file by adding the required apps. If compatibility issues or conflicting dependencies are found, the installation is blocked.
- Workplace type setup. It is now possible to specify whether a workplace is used in web Creatio or Mobile Creatio. Sections also have the option to be set as web/mobile, so only sections of compatible type can be added to the workplace.
- Translation enhancement. You can now tailor the localized values across the platform and deliver a more consistent UX by applying custom translations to core platform UI elements in Creatio. This applies to system components that were previously not translatable, for example, profile menu labels.
Detailed descriptions of all the new features and upgrades are available in the Creatio Academy.
You can also read the release notes HERE.
